Solar-powered homes, electric vehicles and a community battery connected to the local distribution grid as a utility engineer inspects equipment
Talks that move

Prosumer & DER service platforms

A connected service layer that helps utilities orchestrate prosumers, distributed energy resources and market partners with greater visibility, resilience and control
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The grid is becoming an ecosystem. Point-to-point operations were not built to coordinate it.
WHY THIS PROSUMER & DER SERVICE PLATFORMS CHALLENGE?
From fragmented exchanges to coordinated energy services

As customers become active energy participants, utilities must coordinate distributed assets, partners and market services in near real time. Fragmented processes and manual data movement make it harder to maintain visibility, respond quickly and scale new services without increasing operational and cyber risk.

Key benefits
Make distributed energy easier to see, serve and scale

A platform approach connects operational, customer and market activity around the decisions that matter most.

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More resilient communications

Support more continuous information exchange across customers, distributed assets, partners and utility operations.

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Faster operational response

Place timely context closer to critical workflows so teams can assess conditions and act earlier.

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Clearer distributed-asset visibility

Create a more coherent view of flexible resources across customer and grid ecosystems.

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Scalable control by design

Expand digital services with defined permissions, cyber controls, validation and human oversight.

How NTT DATA helps

01
Build the trusted connectivity foundation

Connect smart metering, DER, asset and enterprise information so the service layer is grounded in reliable, authorised data.

Utility technician connecting diagnostic equipment inside a neighbourhood transformer cabinet near solar-powered homes.
02
Contextualise and orchestrate distributed energy

Use DERMS, VPP capabilities, analytics and AI where appropriate to interpret conditions and coordinate flexible resources.

Aerial view of solar arrays, battery storage, electric vehicles and a substation across a connected utility landscape.
03
Embed insight into everyday workflows

Use APIs and market platforms to move outputs into existing operational and service processes instead of creating an isolated technology layer.

Utility field crew coordinating work beside service vehicles, smart meters and distribution equipment at an operations depot.
04
Design for critical-infrastructure control

Define permissions, cyber controls, validation paths and fallback mechanisms in line with the risk of each operational decision

Engineer checking a secure communications cabinet and protected control wiring inside a rain-wet utility substation
05
Scale from measurable use cases

Start with controlled scenarios, track operational KPIs and extend reusable capabilities across sites, asset classes and business units.

Utility planner overlooking connected communities, solar rooftops, battery storage, substations and distribution lines extending toward a city.
Utility crews work on a neighbourhood distribution feeder at dusk while homes, electric vehicles and community energy assets remain active.
Proven impact
A clearer operating picture for a more distributed energy system

When data, platforms and workflows move together, utilities can reduce fragmentation, strengthen operational awareness and create a more responsive foundation for prosumer and DER services.

Results that matter
Operational movement that compounds across the utility

The value is not another standalone platform. It is a reusable operating capability that can improve how distributed energy is understood, coordinated and served.

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Act earlier with better context

Link physical and market conditions more closely to operational decisions and response workflows.

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Reduce manual hand-offs

Limit avoidable data movement between teams, systems and external ecosystem participants.

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Strengthen service resilience

Support more continuous visibility and communication across increasingly distributed infrastructure.

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Create a reusable path to scale

Extend common data, integration and control patterns across use cases while preserving appropriate human accountability.

Make the prosumer ecosystem operable at scale

Bring your customer, DER and operational priorities into one strategic conversation, and identify the use cases that can create measurable movement first.

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