Travel

NTT DATA empowers Travel companies to deliver seamless, connected journeys in a world where every interaction matters. As traveler expectations rise and ecosystems grow more complex, we help organizations move smarter and faster—combining deep industry expertise, digital platforms, data intelligence, and sustainable innovation to turn transformation into competitive advantage.

How we help clients

NTT DATA supports Travel companies across the full journey lifecycle — from inspiration and booking to mobility, experience, and posttravel engagement.

By integrating digital platforms, customer centric design, data analytics, and operational excellence, we help organizations build connected ecosystems that optimize performance, enhance traveler experiences, and prepare for a more sustainable and resilient future.

Travel Planning & Distribution

Rearchitecting tavel distribution for more connected, growth‑ready ecosystems.

We help travel companies modernize distribution models and build platform‑driven environments that unify booking, commerce, loyalty, and customer experience, unlocking seamless journeys across channels through scalable digital architectures and analytics‑driven insight.

Reimagining hospitality experiences for more connected, personalized guest journeys.

We help hospitality organizations integrate data, digital platforms, and customer‑centric design to deliver seamless interactions, from smart operations and dynamic pricing to omnichannel engagement and loyalty, improving efficiency and long‑term brand value at scale.

Travel Planning & Distribution

Rearchitecting tavel distribution for more connected, growth‑ready ecosystems.

We help travel companies modernize distribution models and build platform‑driven environments that unify booking, commerce, loyalty, and customer experience, unlocking seamless journeys across channels through scalable digital architectures and analytics‑driven insight.

Reimagining hospitality experiences for more connected, personalized guest journeys.

We help hospitality organizations integrate data, digital platforms, and customer‑centric design to deliver seamless interactions, from smart operations and dynamic pricing to omnichannel engagement and loyalty, improving efficiency and long‑term brand value at scale.

Talks that move

Explore the key challenges shaping the future of Travel within an increasingly connected mobility ecosystem. Each Talk dives into critical topics—from seamless journey design and datadriven personalization to sustainability and digital platforms—unpacking real business challenges, sharing practical solutions, and revealing how NTT DATA envisions the next evolution of travel experiences.

Travel Planning & Distribution

Winning in the Age of High Commissions

Reducing dependency on intermediaries while growing direct engagement

Optimizing the P&L and Enhancing EBITDA in Hospitality

Protecting margins and profitability in an inflationary, high-cost environment

Connected Hospitality: The Smart Hotel Blueprint

Designing scalable, secure, and guest-centric smart hotels

Sentiment Analysis & Customer Intelligence

Turning guest opinions into real-time insight for smarter decisions

From Front Desk to Back Office: The AI-Driven Hotel

Applying AI across the hotel value chain to boost efficiency and guest satisfaction

Green Stays: The Future of Sustainable Hospitality

Turning sustainability into a driver of reputation, efficiency, and long-term profitability

Travel Planning & Distribution

Cybersecurity is the New Customer Experience

Protecting travel platforms, data, and customer trust end to end

Travel Planning & Distribution

Winning in the Age of High Commissions

Reducing dependency on intermediaries while growing direct engagement

Optimizing the P&L and Enhancing EBITDA in Hospitality

Protecting margins and profitability in an inflationary, high-cost environment

Connected Hospitality: The Smart Hotel Blueprint

Designing scalable, secure, and guest-centric smart hotels

Sentiment Analysis & Customer Intelligence

Turning guest opinions into real-time insight for smarter decisions

From Front Desk to Back Office: The AI-Driven Hotel

Applying AI across the hotel value chain to boost efficiency and guest satisfaction

Green Stays: The Future of Sustainable Hospitality

Turning sustainability into a driver of reputation, efficiency, and long-term profitability

Travel Planning & Distribution

Cybersecurity is the New Customer Experience

Protecting travel platforms, data, and customer trust end to end

Travel Planning & Distribution

Winning in the Age of High Commissions

Reducing dependency on intermediaries while growing direct engagement

Travel Planning & Distribution

Cybersecurity is the New Customer Experience

Protecting travel platforms, data, and customer trust end to end

Travel Planning & Distribution

Winning in the Age of High Commissions

Reducing dependency on intermediaries while growing direct engagement

Travel Planning & Distribution

Cybersecurity is the New Customer Experience

Protecting travel platforms, data, and customer trust end to end

Shaping Hospitality Toward an Intelligent Ecosystem

Beyond Check-in: building the intelligent Hospitality ecosystem

Occupancy alone no longer defines leadership. The hotels that win connect data, AI, guest experience and operational trust into one resilient, profitable model

Optimizing the P&L and Enhancing EBITDA in Hospitality

Protecting margins and profitability in an inflationary, high-cost environment

Connected Hospitality: The Smart Hotel Blueprint

Designing scalable, secure, and guest-centric smart hotels

Sentiment Analysis & Customer Intelligence

Turning guest opinions into real-time insight for smarter decisions

From Front Desk to Back Office: The AI-Driven Hotel

Applying AI across the hotel value chain to boost efficiency and guest satisfaction

Green Stays: The Future of Sustainable Hospitality

Turning sustainability into a driver of reputation, efficiency, and long-term profitability

Shaping Hospitality Toward an Intelligent Ecosystem

Beyond Check-in: building the intelligent Hospitality ecosystem

Occupancy alone no longer defines leadership. The hotels that win connect data, AI, guest experience and operational trust into one resilient, profitable model

Optimizing the P&L and Enhancing EBITDA in Hospitality

Protecting margins and profitability in an inflationary, high-cost environment

Connected Hospitality: The Smart Hotel Blueprint

Designing scalable, secure, and guest-centric smart hotels

Sentiment Analysis & Customer Intelligence

Turning guest opinions into real-time insight for smarter decisions

From Front Desk to Back Office: The AI-Driven Hotel

Applying AI across the hotel value chain to boost efficiency and guest satisfaction

Green Stays: The Future of Sustainable Hospitality

Turning sustainability into a driver of reputation, efficiency, and long-term profitability

Behind every challenge lies an opportunity for impact. Our success stories show how organizations transform strategy into action, solving complex business challenges through collaboration, innovation, and technology. These realworld cases demonstrate measurable results and lasting value across industries.

View all success stories

Travel Planning & Distribution

Agile Delivery Model

A leading online travel group accelerated development through a distributed, agile service model across Spain and Portugal.

Agile Delivery Model

Travel Planning & Distribution

Customer Support

A leading travel retailer optimized customer support by deploying a CAU N1 agent portal and commercial tools.

Customer Support

Travel Planning & Distribution

ERP Rollout Program

An online travel agency rebuilt its ERP to enable stable, efficient, and scalable mid-backoffice operations across countries.

ERP Rollout Program

AI-powered wind energy monitoring enabled by secure Private 5G and LTE connectivity for utility operations

Decarbonization Strategy

A global hotel group defined and implemented a decarbonization strategy aligned with international standards and EU Taxonomy.

Decarbonization Strategy

Digital Commerce Platform

A hospitality group increased direct sales by modernizing its web, CMS, and booking engine into a scalable, user-centric platform.

Digital Commerce Platform

IT Strategic Transformation

A hospitality group defined a new IT operating model to support innovation, efficiency, and long-term business growth.

IT Strategic Transformation

Guest Experiences Personalization

A global hospitality group enhanced guest satisfaction and loyalty by unifying customer data and experiences through CRM technology across brands and geographies.

Guest Experiences Personalization

Behind
Travel

Marcel Zengin Colman

Head of Aviation

Carlos González García

Head of Retail

Flavia Pantoja Albo

Co-Head of Pharma & Life Science

Gonzalo Barja Becker

Co-Head of Pharma & Life Science

Lucio Arrizabalaga

Head of Oil & Gas

Pedro Pons Bernad

Head of Manufacturing

Alfonso Muñoz Grande

Head of Transportation, Travel, Logistics, Infrastructure & Services

Alvaro Silgado

Head of Digital Engineering - GIS

Javier del Valle

Head of Customer & Marketing Strategy

Augusto Guibernau Torres

Head of Agribusiness

Francisco Javier Barahona López

Global Head of Products & Resources

Nelson Wilson

Head of Natural Resources

Diogo Cavaletti

Head of Consumer Packaged Goods

Alfonso Medrano Gutierrez

Head of Sustainability

Luis de Pedro Delgado

Head of Digital Engineering - BIM

Miguel Ángel Vicente González

Head of Commodity Management and Trading

Ángel Ramón Cañizares García-Retamero

Head of Station Studio

Héctor Pinar Fernández

Head of Utilities

Jordi Vilardaga i Garcia-Cascon

Head of Supply Chain & Industry 5.0

Pablo Mattioli

Head of Automotive

Marcel Zengin Colman

Head of Aviation

Linkedin

Carlos González García

Head of Retail

Linkedin

Flavia Pantoja Albo

Co-Head of Pharma & Life Science

Linkedin

Gonzalo Barja Becker

Co-Head of Pharma & Life Science

Linkedin

Lucio Arrizabalaga

Head of Oil & Gas

Linkedin

Pedro Pons Bernad

Head of Manufacturing

Linkedin

Alfonso Muñoz Grande

Head of Transportation, Travel, Logistics, Infrastructure & Services

Linkedin

Alvaro Silgado

Head of Digital Engineering - GIS

Linkedin

Javier del Valle

Head of Customer & Marketing Strategy

Linkedin

Augusto Guibernau Torres

Head of Agribusiness

Linkedin

Francisco Javier Barahona López

Global Head of Products & Resources

Linkedin

Nelson Wilson

Head of Natural Resources

Linkedin

Diogo Cavaletti

Head of Consumer Packaged Goods

Linkedin

Alfonso Medrano Gutierrez

Head of Sustainability

Linkedin

Luis de Pedro Delgado

Head of Digital Engineering - BIM

Linkedin

Miguel Ángel Vicente González

Head of Commodity Management and Trading

Linkedin

Ángel Ramón Cañizares García-Retamero

Head of Station Studio

Linkedin

Héctor Pinar Fernández

Head of Utilities

Linkedin

Jordi Vilardaga i Garcia-Cascon

Head of Supply Chain & Industry 5.0

Linkedin

Pablo Mattioli

Head of Automotive

Linkedin

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