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All Foundries

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Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

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Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

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Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

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Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

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Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

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Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

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Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

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Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

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43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

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43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

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Services

Services are at the core of safe, functional, and people centric environments. As expectations for efficiency, reliability, and accountability increase, service providers must evolve how they operate and deliver value. NTT DATA helps services organizations connect operations, workforce, and data—enabling smarter decisions, more resilient service models, and consistent experiences across complex, multisite environments.

How we help clients

Service excellence depends on coordination across people, processes, and technology. NTT DATA works with services organizations to integrate operations, workforce management, and digital platforms

By leveraging data, automation, and analytics, we help clients improve service quality, optimize costs, and adapt quickly to changing demands and regulations.

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Faciliy Management

Recasting service operations for smarter, more resilient environments.

We help service organizations connect operations, workforce, and data to enable better decisions, strengthen service reliability, and deliver consistent experiences across complex, multisite environments.

Digital Security

Reinforcing security operations for faster, more controlled risk prevention.

We help security service providers connect people, processes, and information through integrated systems, analytics, and digital workflows enabling stronger situational awareness, compliant operations, and safer environments.

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Recalibrating staffing pperations into a smarter, high‑Aaility workforce delivery.

We help staffing organizations optimize recruitment, scheduling, and workforce deployment through data‑driven platforms that enhance visibility across talent, demand, and performance, enabling the right people to be placed at the right time with consistent service quality

Busy modern open-plan office at dusk, with people working at long desks and walking between glass meeting rooms and floor-to-ceiling windows overlooking city buildings.

Faciliy Management

Recasting service operations for smarter, more resilient environments.

We help service organizations connect operations, workforce, and data to enable better decisions, strengthen service reliability, and deliver consistent experiences across complex, multisite environments.

Digital Security

Reinforcing security operations for faster, more controlled risk prevention.

We help security service providers connect people, processes, and information through integrated systems, analytics, and digital workflows enabling stronger situational awareness, compliant operations, and safer environments.

Couriers in blue uniforms load packages into illuminated parcel lockers on a city sidewalk at dusk, with office towers and blurred traffic light trails behind them.

Recalibrating staffing pperations into a smarter, high‑Aaility workforce delivery.

We help staffing organizations optimize recruitment, scheduling, and workforce deployment through data‑driven platforms that enhance visibility across talent, demand, and performance, enabling the right people to be placed at the right time with consistent service quality

Talks that move

The services sector is evolving rapidly. In these Talks, we explore the challenges reshaping service delivery—from workforce optimization and operational efficiency to digital platforms and resilience. Each session opens a focused conversation on how technology and data can elevate service performance and support sustainable, people centered operations.

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Supply Chain & Smart Factory

Preserving Tacit Knowledge in the era of an Aging Workforce

Transforming tacit expertise into scalable organizational intelligence using generative AI to sustain competitiveness and operational continuity.

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AI-Driven Staffing Value Chain

Optimizing the full staffing lifecycle through AI and automation

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Employee Loyalty Platforms

Strengthening retention through scalable, personalized, and real-time loyalty ecosystems

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Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

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Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

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AI in Cash-in-Transit Value Chain

Optimizing end-to-end CIT operations through AI

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Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

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Logistics Optimizer for Cash-in-Transit

Securing, optimizing, and decarbonizing CIT operations through intelligent routing and real-time visibility

A female production supervisor reports production data over a tablet computer to a business owner in a production line.

Supply Chain & Smart Factory

Preserving Tacit Knowledge in the era of an Aging Workforce

Transforming tacit expertise into scalable organizational intelligence using generative AI to sustain competitiveness and operational continuity.

People using angled touchscreens at a blue-lit transit hub at night, with crowds, glass walls, bright shop windows, and overhead canopy lights in orange and teal tones

AI-Driven Staffing Value Chain

Optimizing the full staffing lifecycle through AI and automation

Busy downtown street at dusk with yellow taxis, delivery scooters, and crowds of pedestrians checking phones beneath tall office buildings and orange streetlights.

Employee Loyalty Platforms

Strengthening retention through scalable, personalized, and real-time loyalty ecosystems

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

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AI in Cash-in-Transit Value Chain

Optimizing end-to-end CIT operations through AI

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Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

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Logistics Optimizer for Cash-in-Transit

Securing, optimizing, and decarbonizing CIT operations through intelligent routing and real-time visibility

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

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Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

Team in a dark tech operations room monitors blue-and-orange dashboards on many screens, with a glowing AI humanoid and network maps on a large central display.

Faciliy Management

AI-Driven Facility Management

Applying AI to optimize end-to-end facility operations

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Faciliy Management

Smart Sustainability for Facility Management

Embedding ESG, energy efficiency, and compliance into daily operations

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Faciliy Management

Logistics Optimizer for Waste Collection

Optimizing routes, fleets, and resources to reduce costs and environmental impact

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Faciliy Management

IAM: Infrastructure Asset Management

Optimizing asset lifecycle, maintenance, and resources through unified digital platforms

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Faciliy Management

Data Intelligence for Strategic Decision-Making

Turning data into predictive, actionable insight

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Faciliy Management

AI & Hyperautomation for FM Operations

Automating processes end to end to boost productivity and service quality

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

Woman in a blue blazer uses a tablet in a bright modern office, with blurred colleagues near glass walls, large windows, desks, and orange lamps.

Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

Team in a dark tech operations room monitors blue-and-orange dashboards on many screens, with a glowing AI humanoid and network maps on a large central display.

Faciliy Management

AI-Driven Facility Management

Applying AI to optimize end-to-end facility operations

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Smart Sustainability for Facility Management

Embedding ESG, energy efficiency, and compliance into daily operations

Stylized aerial view of a city intersection with roads, buildings, canals, cars, and pedestrians in blue and orange tones.

Faciliy Management

Logistics Optimizer for Waste Collection

Optimizing routes, fleets, and resources to reduce costs and environmental impact

Man in glasses points at a wall of blue-lit dashboard screens with charts and maps in a warm, modern control room.

Faciliy Management

IAM: Infrastructure Asset Management

Optimizing asset lifecycle, maintenance, and resources through unified digital platforms

Woman in a modern glass office atrium uses a tablet showing data dashboards, while businesspeople walk through a warmly lit corridor.

Faciliy Management

Data Intelligence for Strategic Decision-Making

Turning data into predictive, actionable insight

Traveler uses a glowing self-service kiosk and smartphone in a busy airport terminal at dusk, with crowds, luggage, warm orange lighting, and large windows.

Faciliy Management

AI & Hyperautomation for FM Operations

Automating processes end to end to boost productivity and service quality

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

Stylized aerial view of a city intersection with roads, buildings, canals, cars, and pedestrians in blue and orange tones.

AI in Cash-in-Transit Value Chain

Optimizing end-to-end CIT operations through AI

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Critical Infrastructure & Security

AI in Physical Security Value Chain

Predicting, preventing, and responding to physical threats with AI

Woman in a modern glass office atrium uses a tablet showing data dashboards, while businesspeople walk through a warmly lit corridor.

AI in Electronic Security Value Chain

Applying AI to reduce false alarms and improve monitoring accuracy

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Smart Sustainability for Security Services

Reducing environmental impact while improving operational efficiency

Woman in a blue blazer uses a tablet in a bright modern office, with blurred colleagues near glass walls, large windows, desks, and orange lamps.

Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Data Intelligence for Strategic Security Decisions

Turning security data into predictive, risk-aware insights

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AI & Hyperautomation for Security Operations

Automating security processes end to end to improve speed, accuracy, and margins

Man in glasses points at a wall of blue-lit dashboard screens with charts and maps in a warm, modern control room.

Logistics Optimizer for Cash-in-Transit

Securing, optimizing, and decarbonizing CIT operations through intelligent routing and real-time visibility

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

Stylized aerial view of a city intersection with roads, buildings, canals, cars, and pedestrians in blue and orange tones.

AI in Cash-in-Transit Value Chain

Optimizing end-to-end CIT operations through AI

Serviceman coding in high tech data center using javascript language, close up. Meticulous repairman updating software on server rigs on tablet terminal, ensuring optimal performance and security

Critical Infrastructure & Security

AI in Physical Security Value Chain

Predicting, preventing, and responding to physical threats with AI

Woman in a modern glass office atrium uses a tablet showing data dashboards, while businesspeople walk through a warmly lit corridor.

AI in Electronic Security Value Chain

Applying AI to reduce false alarms and improve monitoring accuracy

Futuristic gas station at night with cyan and red neon lighting, fuel pumps, cars, wet pavement, glass storefronts, and trees under a cloudy sky

Smart Sustainability for Security Services

Reducing environmental impact while improving operational efficiency

Woman in a blue blazer uses a tablet in a bright modern office, with blurred colleagues near glass walls, large windows, desks, and orange lamps.

Faciliy Management

Digital Learning & Immersive Training Platforms

Enabling scalable, engaging and future-ready learning experiences

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Data Intelligence for Strategic Security Decisions

Turning security data into predictive, risk-aware insights

Stylized aerial night view of a busy city intersection with crowds, tall glass buildings, and blue-orange traffic light trails crossing the streets

AI & Hyperautomation for Security Operations

Automating security processes end to end to improve speed, accuracy, and margins

Man in glasses points at a wall of blue-lit dashboard screens with charts and maps in a warm, modern control room.

Logistics Optimizer for Cash-in-Transit

Securing, optimizing, and decarbonizing CIT operations through intelligent routing and real-time visibility

People using angled touchscreens at a blue-lit transit hub at night, with crowds, glass walls, bright shop windows, and overhead canopy lights in orange and teal tones

AI-Driven Staffing Value Chain

Optimizing the full staffing lifecycle through AI and automation

Busy downtown street at dusk with yellow taxis, delivery scooters, and crowds of pedestrians checking phones beneath tall office buildings and orange streetlights.

Employee Loyalty Platforms

Strengthening retention through scalable, personalized, and real-time loyalty ecosystems

Hands holding a smartphone displaying colorful digital content, with blurred neon lights in blue and red suggesting a tech-focused setting

Gamification for Learning, Training & Retention

Boosting engagement, motivation, and retention through game-based learning experiences

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

Businesspeople work and meet in a modern glass-walled office at sunset, with silhouettes walking past desks, computers, and a conference table.

AI & Hyperautomation for Staffing Operations

Automating recruitment and back-office processes without losing the human touch

Busy modern service center with staff at computer counters, blurred customers walking through, blue-tinted windows, and orange glass meeting rooms in the background

Role Fit Prediction

Matching people to roles with AI-driven precision and transparency

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Workforce Analytics for Strategic Staffing

Anticipating talent demand, costs, and risks through predictive analytics and what-if scenarios

People using angled touchscreens at a blue-lit transit hub at night, with crowds, glass walls, bright shop windows, and overhead canopy lights in orange and teal tones

AI-Driven Staffing Value Chain

Optimizing the full staffing lifecycle through AI and automation

Busy downtown street at dusk with yellow taxis, delivery scooters, and crowds of pedestrians checking phones beneath tall office buildings and orange streetlights.

Employee Loyalty Platforms

Strengthening retention through scalable, personalized, and real-time loyalty ecosystems

Hands holding a smartphone displaying colorful digital content, with blurred neon lights in blue and red suggesting a tech-focused setting

Gamification for Learning, Training & Retention

Boosting engagement, motivation, and retention through game-based learning experiences

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Faciliy Management

Digital Reskilling & Talent Transformation

Building future-ready workforces through structured reskilling programs

Futuristic control room with headset operators at many monitors, blue holographic AI assistants, and orange data overlays against a night city backdrop

Faciliy Management

Enterprise Applications for Operational Excellence

Modernizing enterprise platforms to drive efficiency, agility, and scalable growth

Businesspeople work and meet in a modern glass-walled office at sunset, with silhouettes walking past desks, computers, and a conference table.

AI & Hyperautomation for Staffing Operations

Automating recruitment and back-office processes without losing the human touch

Busy modern service center with staff at computer counters, blurred customers walking through, blue-tinted windows, and orange glass meeting rooms in the background

Role Fit Prediction

Matching people to roles with AI-driven precision and transparency

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Workforce Analytics for Strategic Staffing

Anticipating talent demand, costs, and risks through predictive analytics and what-if scenarios

Behind every challenge lies an opportunity for impact. Our success stories show how organizations transform strategy into action, solving complex business challenges through collaboration, innovation, and technology. These realworld cases demonstrate measurable results and lasting value across industries.

View all success stories

Business team in a dark control room reviewing blue analytics dashboards with yellow bar charts, line graphs, and customer sentiment icons on large screens.

Cloud CRM and ERP Modernization

A services group modernized and transformed back-office and front-office processes through a cloud-based CRM and ERP solution

Cloud CRM and ERP Modernization

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Customer Centricity Enablement

A global services company transformed sales and service operations through a unified CRM platform integrated via middleware-based integration layer.

Customer Centricity Enablement

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Route Intelligence Optimization

A services operator improved efficiency and sustainability by combining an operational assessment with a Transportation Management System for optimized routing.

Route Intelligence Optimization

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Back-Office Transformation

A services organization improved efficiency by redesigning back-office processes and modernizing application maintenance

Back-Office Transformation

Two workers in blue uniforms, one in a hard hat, study a large glowing dashboard of charts and maps in an industrial control room with orange pipes.

Agile Data Factory on a hyperscale cloud platform

A services group unified data governance and analytics through an Agile Data Factory on a hyperscale cloud platform.

Agile Data Factory on a hyperscale cloud platform

Smart Grid operations team using a unified communications platform to enable automation, resilience and long-term digital transformation

Modern Employee Experience

A multi-sector services organization transformed HR operations and employee experience through cloud platforms and conversational AI.

Modern Employee Experience

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