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Physical AI

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Commodity Management & Trading
Customer & Marketing Strategy
Digital Engineering
Station Studio
Supply Chain & Industry 5.0
Sustainability
Commodity Management & Trading
Customer & Marketing Strategy
Digital Engineering
Station Studio
Supply Chain & Industry 5.0
Sustainability
View all success stories
A multidisciplinary team using data-driven insights to optimize operations in the energy sector
Utilities
Energy Supply
From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
One of Brazil's largest electricity companies transformed a fragmented administrative support model into a service-oriented BPS operation. The initiative consolidated more than 1,200 tasks supporting over 60 business areas and shifted management from allocated headcount toward delivered activities, service levels, productivity and capacity, combining operational standardization with automation, data and AI
From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
Customers interact with digital self-service tools in a modern electricity provider service centre while staff provide in-person support
Utilities
Energy Supply
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
A large-scale digital transformation modernized customer engagement through omnichannel experiences, intelligent automation and analytics, generating measurable business value while improving service quality.
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
GEN-AI Powered Virtual Energy Assistant
Utilities
Energy Supply
GEN-AI Powered Virtual Energy Assistant
A U.S. energy utility introduced an AI assistant to resolve routine requests, reduce call center pressure and improve digital customer support
GEN-AI Powered Virtual Energy Assistant
Customer Portal
Utilities
Energy Supply
Customer Portal
A large utility migrated customer service portals to a modern cloud-ready platform, supporting secure access and resilience during outage peaks
Customer Portal
Energy Customer App
Utilities
Energy Supply
Energy Customer App
A utility company replat formed its customer app to a native mobile architecture, improving stability, resilience and release flexibility across operating companies
Energy Customer App
Digital Water Management for Sustainable Infrastructure
Utilities
Digital Water Management for Sustainable Infrastructure
A European water utility worked with a global technology partner to create a digital control tower for smarter, more sustainable water management
Digital Water Management for Sustainable Infrastructure
Converting strategy into measurable results
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