All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Retail

From satisfaction surveys to EBITDA: closing the loop on customer pain points

A department store retailer in Mexico turned a biannual NPS programme into a closed-loop customer listening mechanism, connecting feedback to pain-point initiatives and incremental EBITDA.

From satisfaction surveys to EBITDA: closing the loop on customer pain points

Retail

Unified returns management

A retailer processing more than two million returns a year moved from channel-specific workflows toward one digital returns system. The initiative connects request creation, status tracking and routing across sales and return channels.

Unified returns management

Contact

Talent assessment digital transformation

A department store retailer in Mexico brought technology planning, organizational design and talent assessment into one transformation programme. The work defined an IT Master Plan, prioritized the project portfolio, reviewed key responsibilities and assessed the digital profiles required to carry the plan forward.

From org chart to digital-ready organization

Strategic portfolio

IT projects prioritized against strategy.

Delivery roadmap

Implementation sequence defined.

Role design

Key responsibilities reviewed.

Digital profiles

Transformation profiles identified and assessed.

From org chart to digital-ready organization

A department store retailer in Mexico connected its IT roadmap, operating model and talent priorities to prepare the organization for digital change.

Objectives

Define an IT Master Plan and align the organizational model and digital profiles with the retailer's strategic objectives.

Opportunity

Use the plan as a shared decision framework, so future technology initiatives can be prioritized alongside the roles, capabilities and cultural change needed to deliver them.

Strategy ahead of structure

The initiative required the retailer to turn its digital ambition into an organizational model that could make priorities explicit, sequence delivery and prepare the right people for change.

Key Challenges

1. Portfolio alignment:
The initiative needed to review the IT project portfolio and prioritize work against strategic objectives.

2. Actionable sequencing:
The selected priorities needed a structured implementation roadmap.

3. Operating accountability:
Functions, roles and responsibilities in key areas needed to be evaluated against the future model.

4. Transformation readiness:
The retailer needed to define and assess the digital profiles and cultural requirements associated with digitalization.

Solution

A roadmap linking projects, roles and talent

NTT DATA combined technology planning with organizational design and talent assessment, connecting each strategic priority to the structures and profiles needed to support delivery.

Strategic prioritization

Reviewed the IT project portfolio and established priorities aligned with the retailer’s strategy.

Implementation roadmap

Defined a roadmap to sequence the selected initiatives and guide implementation.

Organizational redesign

Evaluated functions, roles and responsibilities in key areas, then redesigned the organizational structure around strategic objectives.

To-Be profiles and culture

Defined the future digital profiles, assessed the talent required for change and incorporated cultural transformation into the target model.

Impact

An organization built around the plan

The engagement produced an IT Master Plan with a prioritized roadmap, identified and assessed key digital profiles, and established an optimized organizational model. Together, these outputs provide a clearer foundation for aligning talent, structure and culture with the retailer’s digital strategy. The source does not quantify subsequent business performance or adoption.

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