Real-time sales and stock for grocery stores, with fraud and food-safety alerts

A grocery store needs to hear about a pricing error or a food-safety issue while the shift is still running. This grocery retailer processed sales and stock in batches, so its stores worked with yesterday's numbers. NTT DATA redesigned the architecture for real time and added fraud, pricing and food-safety alerts, plus analytics by store and cashier.

Sales and stock data: Real time
Stores see transactions and inventory as they happen.
Alerts: 3 types
Fraud, pricing and food safety, built into daily store operations.
Analytics: By store and cashier
Sales and productivity views for every point of sale.
Inventory management: Faster and more accurate
Stock levels follow what sells during the day.
Real Time Sales Inventory
Store decisions based on what is happening today
Objectives
Give stores real-time visibility of sales and inventory, and make store decisions faster and more accurate.
Opportunity
Real-time data supports alerts and analytics beyond the reach of batch processing.
Decisions on yesterday’s data

Stores managed stock, prices and risk with information from the day before. When a problem showed up in a report, the loss had already happened.

Key Challenges
1: Batch processing. Sales and stock data reached central systems in batches, hours after each sale.
2: Late fraud detection. Suspicious transactions surfaced late, often after the cash count.
3: Pricing and food-safety risks. Price errors and food-safety issues had no real-time warning.
4: No productivity view. Managers had no analytics on sales and productivity by store and cashier.
Solution
A real-time data and inventory architecture

NTT DATA diagnosed the limits of the existing systems, designed a real-time architecture and implemented a redesigned sales and inventory solution with advanced analytics and alerts.

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Data flow assessment

The team assessed how sales and inventory data moved from the stores to central systems.

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Real-time architecture

NTT DATA designed a new architecture to process sales and stock as each transaction happens.

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Alerts

The solution sends fraud, pricing and food-safety alerts to the people who need to act.

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Store and cashier analytics

Managers follow sales and productivity by store and by cashier.

Impact
Faster, safer store decisions

Inventory management is faster and more accurate, operational and compliance risks went down, and commercial decisions rely on real-time data. Alerts are now part of daily store operations.

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