All Foundries

Isometric blue-and-white model of an energy and logistics network with a docked cargo ship, solar panels, factories, office buildings, pipes, trucks, workers, and stacked materials.

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Isometric illustration of a bright modern office with glass meeting rooms, people working at desks, large data dashboards, presentation screens, plants, and studio lights.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Isometric 3D smart city model with white-blue buildings, cranes, power grids, map pins, and people using tablets around connected infrastructure platforms.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Isometric 3D model of a white-and-blue EV charging station with canopy, office buildings, small cars, delivery van, chargers, planters, and tiny people.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Isometric 3D logistics campus with white modern warehouses, blue-green accents, workers, delivery vans, a loading dock, and stacked shipping containers.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

White-and-blue sustainable campus with solar panels, a wind turbine, EV charging stations, loading dock trucks, trees, and small groups of people.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Isometric smart factory scene with white buildings, robotic arms on assembly lines, drones, autonomous carts, workers, control screens, and a fenced power substation connected by blue paths.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Isometric 3D smart infrastructure scene with white roads and buildings, blue data lines linking control rooms, vans, a rail crossing, drone, workers, and trees.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Robotics Cloud Platform

Manufacturers often run robots from several providers, and every brand demands its own specialist skills. NTT DATA built the Robotics Cloud Platform, an agnostic control layer for robotic arms independent of proprietary systems. ROS and a digital twin simulate each movement, and AI adds new skills before a robot reaches the production line.

Robotics Cloud Platform

Multi-UAV system for autonomous inspection

Critical infrastructure and private areas need constant watching, and fixed surveillance leaves gaps across large sites. NTT DATA applied artificial intelligence to build a multi-UAV system for autonomous patrolling. Reinforcement learning optimizes every flight path, and computer vision designed for bad weather keeps inspection results reliable.

Multi-UAV system for autonomous inspection

Contact

Colombian utility team explains a bill to a shop owner after restoring electricity service in a hillside neighborhood.

Report

Utilities

Energy Supply

Continuity no longer ends at the grid

19 Oct 2026

Trust depends on continuity across every handoff.

The grid event may be closed. The customer issue may not be.

For an integrated utility, customer experience becomes an operational discipline when identity, service events, bills, explanations and resolutions remain connected across companies, services and channels.

At a glance

Commercial transformation must move beyond individual channels to preserve customer context across every operational and service handoff.

Complaints expose cross-domain friction.

Electricity and natural gas providers reported 296,720 complaints in Colombia in 2025. The main causes included third-party charges on bills, service suspension or disconnection, and failures in due process.

Intake is not the same as resolution.

Superservicios received 48,809 cases through its Te Resuelvo channel in 2025. Of these, 10,559 were classified as positive administrative silence procedures, representing 21.63% of the total.

Commercial quality is gaining economic weight.

CREG’s draft commercial-quality framework covers complaints, telephone service, abandoned calls, digital responses and billing. It also proposes linking performance to an adjustment of the regulated retail operating margin.

AI raises the accountability bar.

Colombia’s consumer and data-protection guidance requires AI-enabled services to respect transparency, privacy, security and accountability. In sensitive utility journeys, assistance must remain traceable and subject to appropriate human oversight.

What leaders should do

Select two anchor journeys, one reactive and one planned. Establish the end-to-end baseline, identify where context is lost, define the minimum information that must travel across every handoff and design a controlled 90-day pilot with explicit human, data and regulatory safeguards.

Protect trust across every customer handoff.

Explore how integrated utilities can connect operational events, bills, explanations and resolutions without replacing every core system.

Download the full perspective in English version

Download the full perspective in Portuguese version

Download the full perspective in Spanish version

Drag