Customer Portal

A large utility migrated customer service portals to a modern cloud-ready platform, supporting secure access and resilience during outage peaks

Portal Traffic

20K+ monthly visits supported

Payment Scale

1M+ monthly payment transactions managed

Delivery Window

Project completed over 14 months

Multi-Company Scope

Seven operating companies across three states

Cloud-ready portals for resilient utility service

Customer portals: secure migration for high-demand service moments

Objectives

Modernize customer service portals

Opportunity

Support multiple operating companies with secure, resilient digital journeys

Scaling service during outages

Portals had to serve thousands in critical moments

Key Challenges

Legacy platform
The existing portal environment required modernization

Outage demand
Traffic spikes needed stronger digital resilience

Multi-company scale
Seven operating companies needed a shared model

Security requirements
Access, data and networks needed protection

Solution

A secure cloud-ready migration for utility customer service portals

Portal migration

Moved portals from legacy to modern technology

Cloud foundation

Supported microservices and transactional journeys

Secure access

Applied role-based controls and data protection

Network protection

Used private segmentation and traffic controls

Impact

Resilient customer access

The program supported high-traffic portals, payments and secure service access

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