Energy Customer App

A utility company replat formed its customer app to a native mobile architecture, improving stability, resilience and release flexibility across operating companies
Energy Customer App
Improved App Stability
Native implementation reduced crashes and navigation issues
Real-Time Feature Control
Configuration changes can be managed without full app releases
Resilient Customer Journeys
Fallback and error-handling protect critical interactions
Scalable Operating Model
A shared core supports multiple operating companies
A native mobile platform for more resilient customer journeys
A native mobile platform for more resilient customer journeys
Mobile replat forming: stronger performance, resilience and release control
Objectives
Modernize the utility customer mobile app
Opportunity
Use a shared native architecture to support scale, flexibility and better service
Moving beyond hybrid limitations

The previous app model limited stability, scale and flexibility

Key Challenges
Performance constraints
Performance constraints
The hybrid framework limited app performance
Compatibility gaps
Compatibility gaps
The app needed to keep pace with evolving mobile systems
Release dependency
Release dependency
Feature changes relied on rigid release cycles
Multi-company complexity
Multi-company complexity
Each operating company needed configurable behavior
Solution

A native mobile replat forming with modular architecture and dynamic configuration

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Native architecture

Built apps for major mobile operating systems

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Modular design

Combined native features, embedded web journeys and backend services

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Dynamic configuration

Enabled runtime control of content, features and behavior

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Resilience strategy

Added fallbacks, release governance and real-device testing

Impact
Stronger mobile service

The platform improved stability, protected key journeys and scaled across companies

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