- Commodity Management & Trading
- Customer & Marketing Strategy
- Digital Engineering
- Station Studio
- Supply Chain & Industry 5.0
- Sustainability
AI Revolution — 80% faster customer service in automotive distribution
The results were 80% reduction in response times, 67% faster email drafting, and dramatic improvements in customer satisfaction across all channels.
Processing fuel and shop transactions, checking inventory and resolving issues from smartphones. Digital training platforms deliver continuous learning at scale while customer-centric tools provide real-time access to purchase history, preferences, recommendations enabling truly personalized service delivery.
deployed
a comprehensive
Generative AI
Using Salesforce Data Cloud, Einstein for Service, and Agentforce to create an intelligent automation layer across sales and customer service operations.
Salesforce Data Cloud for unified customer data management, Einstein for Service with AI-powered case handling, Agentforce for autonomous agent capabilities, semantic search vectorization for stock inventory, Amazon switchboard integration for voice services, and native Email Composer with AI generation.
Multi-channel integration, and foundational AI model training using historical customer interactions.
Engine with semantic search, automated email draft generation, and call summary capabilities deployed to pilot groups.
Full contact center rollout, Agentforce activation, and continuous optimization protocols across all brands.
The implementation included comprehensive agent training programs (120+ hours of certification), prompt engineering optimization and 24/7 hypercare support during critical rollout phases. Our co-creation methodology ensured VGED teams were active participants throughout, building internal capability for long-term platform evolution and innovation.
Designed conversational workflows to support control room decision-making.
Integrated real-time operational data from SCADA and production monitoring systems into the agents.
Automated routine tasks (incident ticket creation, reporting, log updates) to reduce manual workload.
Enabled predictive alerts to operators based on historical patterns and anomalies.
Enhanced safety for people and infrastructure.
Performance optimization that evolves with your transformation journey.
Performance optimization that evolves with your transformation journey.
Driving operational efficiency and safety through digital field service transformation for top latin american Oil & Gas company
success stories
