All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Retail

From satisfaction surveys to EBITDA: closing the loop on customer pain points

A department store retailer in Mexico turned a biannual NPS programme into a closed-loop customer listening mechanism, connecting feedback to pain-point initiatives and incremental EBITDA.

From satisfaction surveys to EBITDA: closing the loop on customer pain points

Retail

Unified returns management

A retailer processing more than two million returns a year moved from channel-specific workflows toward one digital returns system. The initiative connects request creation, status tracking and routing across sales and return channels.

Unified returns management

Contact

A home-improvement retailer now books the professional too

For a home-improvement retailer, helping customers with their homes no longer ends at the checkout. Working with NTT DATA, a home-improvement retailer in Spain designed and launched a digital Home Service platform that connects consumers with qualified professionals, built from real customer research and validated with real users through a digital prototype before delivery.

New Service: Home Service Platform Live

A digital marketplace connecting consumers with qualified professionals.

Trust: Built-In Safety Mechanisms

Chat, in-app payment and two-way reviews between clients and professionals.

Validation: Tested with Real Users

Service designed and validated through a digital prototype before delivery.

Positioning: New Territories and Clients

A distinctive offer that takes the retailer's relationship into the home.

A trusted digital marketplace that takes the retailer beyond the store

The retailer saw that customers wanted help beyond products, but hesitated to hire someone because of concerns about who would enter their home, the quality of the work and how the payment would be handled.

Objectives

The initiative set out to design and deliver a digital platform that connects consumers with qualified professionals to help them improve their home. The ambition was not only to launch a new service, but to build a distinctive position that would help the retailer reach new territories and new clients.

Opportunity

With the Home Service platform live and a scalable, open business model defined, the retailer has a foundation to grow its role from product supplier to trusted partner for home projects. Built-in trust mechanisms and a service designed around real users create a strong basis to attract more professionals and customers over time.

Making trust the core of a home services experience

The retailer faced the practical challenge of creating a service where trust was the product itself: customers needed to feel safe letting a professional into their home, confident in the result and protected when paying.

Key Challenges

Homeowner checking a service professional’s booking and identity on a smartphone before allowing them into the home.

1: Security in the home. Customers were concerned about who would enter their home and needed reassurance before booking a professional.

Homeowner inspecting recently completed home-improvement work with uncertainty about its quality and the lack of a clear workmanship guarantee.

2: Guaranteed workmanship. There was no guarantee of the quality of the work, which made customers hesitant to hire services.

Homeowner reviewing an informal service payment with a professional, highlighting uncertainty around agreed prices and the lack of a traceable transaction record.

3: Informal payments. The risk of "under the counter" payments created uncertainty around agreed prices and left customers unprotected.

Customer in a home-improvement store selecting products for a renovation while lacking a clear path to professional services that could complete the project.

4: Standing out beyond products. To reach new territories and clients, the retailer needed a distinctive service proposition rather than competing on its product catalogue alone.

Solution

A centralised purchase order engine built around forecasting, DRP and control

NTT DATA designed a centralised Global Purchase Order system with optimised logistics parameters and implemented automated purchasing, forecasting and DRP capabilities, giving buyers one environment to plan, adjust and release supplier orders.

Assessed current procurement, stock and demand processes

Mapped how purchasing, stock management and demand planning worked in practice, identifying where manual steps and fragmented information were limiting order accuracy.

Designed centralised parameters and order logic

Defined common logistics parameters, safety stock levels and ordering rules, so every replenishment decision follows the same consistent logic.

Implemented forecasting, DRP projections and supplier orders

Deployed demand forecasting and Distribution Requirements Planning (DRP) projections that feed the automated generation of purchase orders for suppliers.

Enabled manual adjustments and optimisation before release

Gave buyers the ability to review, adjust and optimise orders before they are sent, keeping human judgement in the loop while protecting the model’s logic.

Impact

Replenishment under control, driven by data rather than instinct

The Global Purchase Order engine turns purchasing into a model-driven process. By connecting demand forecasts, centralised logistics parameters and DRP projections with a controlled release of supplier orders, the company has reduced waste and improved product availability, while gaining higher efficiency in stock and replenishment management. Buyers now base their decisions on optimised models and data-driven adjustments, creating a more reliable and transparent foundation for day-to-day procurement.

Drag