Retail Transformation: From Strategy to Execution – PMO, Advisory & Support

An Iberian energy retailer worked with a global technology partner to turn retail transformation into a coordinated rollout across its station network
Retail transformation
1,500 stations
Retail sites covered by the rollout scope
50 integrations
System connections coordinated across providers
10+ providers
Technology partners aligned under governance
2 workstreams
Business requirements and rollout support
Guiding retail transformation across an Iberian network
Guiding retail transformation across an Iberian network
Advisory, PMO and payment expertise helped connect strategy to rollout.
Objectives
Align POS/BOS, payments, loyalty and teams.
Opportunity
Turn complex retail modernization into a scalable delivery model
Coordinating transformation at scale

The program required governance across systems and teams

Key Challenges
Many providers needed one delivery rhythm
Many providers needed one delivery rhythm
Shared design for POS_BOS processes
POS/BOS processes required shared design
Connected payment and loyalty flows
Payment and loyalty flows had to connect
Documentation and buy-in for rollout success
The rollout needed documentation and buy-in
Solution

PMO and advisory support for a retail transformation rollout

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Functional advisory

Use cases and processes refined

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PMO governance

Providers and teams coordinated

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Payment guidance

Secure transaction integration supported

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Change enablement

Roadmap, documentation and buy-in supported

Impact
Trust extended for the rollout

PMO renewal reinforced the partner’s advisory role in the program

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