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From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
One of Brazil's largest electricity companies transformed a fragmented administrative support model into a service-oriented BPS operation. The initiative consolidated more than 1,200 tasks supporting over 60 business areas and shifted management from allocated headcount toward delivered activities, service levels, productivity and capacity, combining operational standardization with automation, data and AI
From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
Utilities
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Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
A large-scale digital transformation modernized customer engagement through omnichannel experiences, intelligent automation and analytics, generating measurable business value while improving service quality.
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
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BUSINESS TALK
From BIM Models to Data-Driven Asset Management
Extending BIM value beyond construction.
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BIM data is often underutilized once assets enter operation.
WHY BIM COLLABORATION?
BIM provides structured information that supports long-term asset management.
Key benefits
Better
lifecycle
visibility
Improved
maintenance
planning
Enhanced
asset
performance
How NTT DATA helps
01
We connect BIM with asset management and operational systems.
Proven impact
Organizations unlock long-term value from BIM data.
Results that matter
Improved
asset
performance
.
Reduced
operational
costs
Better
lifecycle
decisions
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BIM
lifecycle
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