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Last-Mile Logistics & Stations as Urban Micro-Hubs
As e-commerce, quick commerce, and customer expectations reshape urban mobility, service stations have an opportunity to become more than transactional stops. Their strategic locations across high-traffic areas, urban corridors, and mobility routes make them ideal nodes for last-mile logistics—but only if lockers, returns, delivery partners, customer apps, and station operations work as one coordinated ecosystem
A logistics-enabled service station requires seamless orchestration across e-commerce platforms, delivery providers, locker systems, customer notifications, and in-store teams. With the right digital layer, operators can transform existing physical locations into connected urban micro-hubs that support parcel collection, returns management, quick commerce, and micro-fulfillment at scale
Urban micro-hubs help service stations expand beyond traditional mobility services—unlocking new revenue, stronger customer convenience, and greater relevance in dense urban environments
Use high-traffic service stations as urban micro-hubs for parcel collection, returns, and fulfillment
Build new value streams through logistics partnerships, lockers, click & collect, and quick commerce
Increase station footfall by integrating convenient logistics services into daily mobility routines
Create cross-selling opportunities across store, food, car wash, fuel, EV charging, and mobility services
How NTT DATA helps
Identify the right logistics services for each station network, including lockers, returns, click & collect, quick commerce, and micro-fulfillment
Assess locations by traffic, available space, urban relevance, operating model, and potential logistics demand
Design seamless customer, staff, and partner workflows for parcel collection, returns management, notifications, and service support
Connect e-commerce platforms, logistics operators, locker systems, customer apps, APIs, tracking, and station systems into one coordinated operating layer
We help turn the station into a connected logistics platform, defining pilots, governance, and KPIs for revenue, usage, footfall, and operational impact
A digitally orchestrated micro-hub model helps operators create new revenue, increase customer visits, and improve utilization of existing physical assets
More visits driven by parcel collection, returns, lockers, and logistics services
New income opportunities from e-commerce, quick commerce, and delivery ecosystem partnerships
Parcel and return visits expose customers to retail, food, car wash, fuel, and EV charging offers
Better use of station space while creating a platform for new services beyond fuel retail
Turn service stations into urban micro-hubs
