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From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
One of Brazil's largest electricity companies transformed a fragmented administrative support model into a service-oriented BPS operation. The initiative consolidated more than 1,200 tasks supporting over 60 business areas and shifted management from allocated headcount toward delivered activities, service levels, productivity and capacity, combining operational standardization with automation, data and AI
From Headcount to Outcomes: a service oriented BPS Transformation in utilities sector
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Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
A large-scale digital transformation modernized customer engagement through omnichannel experiences, intelligent automation and analytics, generating measurable business value while improving service quality.
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
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BUSINESS TALK
Agile Supply Chain Orchestration
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Rigid processes cannot adapt to volatility.
WHY AGILE SUPPLY CHAIN ORCHESTRATION?
Agile orchestration aligns decisions, workflows, and automation.
Orchestrate, Don’t React.
Key benefits
Event driven orchestration
Reduced disruption impact
Increased decision speed
Improved service stability
How NTT DATA helps
01
Orchestration platforms
02
Workflow automation
03
Real-time decision engines
04
Integration across planning and execution
05
Agile governance models
Proven impact
Agility delivered
Results that matter
Supply chain organizations achieve measurable improvements:
Disruption impact
Reduced
Decision speed
Increased
Service stability
Improved
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