All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Retail

From satisfaction surveys to EBITDA: closing the loop on customer pain points

A department store retailer in Mexico turned a biannual NPS programme into a closed-loop customer listening mechanism, connecting feedback to pain-point initiatives and incremental EBITDA.

From satisfaction surveys to EBITDA: closing the loop on customer pain points

Retail

Unified returns management

A retailer processing more than two million returns a year moved from channel-specific workflows toward one digital returns system. The initiative connects request creation, status tracking and routing across sales and return channels.

Unified returns management

Contact

Digital Commerce Platform Implementation

A retailer moved its business model into the core of a leading digital commerce platform through an agile, collaborative delivery. The work translated business requirements into 87 user stories, built 11 key commerce components and produced a web-optimized, responsive solution. The implementation established a live digital commerce foundation aligned with the retailer's business model.

Store associate packs an online order while customers browse a modern retail store.

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11 key components built

Delivery scope

87 user stories developed

Platform foundation

Business model implemented at core

Responsive experience

Web-optimized solution delivered

Store associate hands a packed online order to a customer at a retail pickup counter.

From business model to a live digital commerce core

Moving a retail business model from requirements into a live digital commerce core.

Objectives

Implement the retailer's business model from the platform core, creating a web-optimized, responsive digital commerce solution intended to improve the customer experience.

Opportunity

Use a platform-core implementation as a scalable foundation for future digital commerce evolution.

Converting retail requirements into a coherent commerce core

The initiative needed to turn business intent into configured commerce processes and a responsive web experience while remaining aligned with the retailer’s specific needs.

Key Challenges

Retail lead and store associate scan a product while documenting commerce requirements in an aisle.

1: Business logic to delivery scope
Business requirements had to be translated into clear user stories that could guide implementation.

Automated retail fulfillment hub routes packed orders through conveyors and organized shelving.

2: Core processes to configure
The platform needed to support the key commerce processes required by the retailer's business model.

Associate assembles a customer order from modular product bins at a retail packing station.

3: Platform-core alignment
The initiative required consistent implementation from the platform core.

4: Web and responsive readiness
The experience needed to be optimized for the web and designed to respond across devices.

Solution

Agile delivery built from the platform core

NTT DATA used an agile, collaborative approach to deliver a functional solution tailored to the retailer’s specific requirements.

Story-led definition

Defined and developed 87 user stories to translate business requirements into delivery scope.

Platform-core implementation

Implemented the retailer’s business model from the core of the commerce platform.

Key commerce components

Built 11 key components to support the commerce processes included in the implementation.

Web and responsive optimization

Optimized the solution for web and responsive use to support the intended digital customer experience.

Impact

A live commerce foundation aligned with the business model

The retailer gained a digital commerce foundation aligned with its business model. The delivered scope included 11 key components and 87 developed user stories, together with a web-optimized, responsive solution. These capabilities provide a basis for improving the customer experience, although quantified business outcomes were not supplied in the source material.

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