All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

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43 initiatives and an estimated 570 million pesos for a department store’s financial services

Estimated EBITDA impact: ~570M MXN

Estimated effect of the 43 initiatives on operating profit.

Initiatives executed: 43

Spread across products, channels, fraud and systems.

Systems: Scalable

Built to support the growth of the business.

Fraud cost: Targeted

Fraud reduction measures included in the plan.

Retail Financial Services Transformation Plan

Financial services with a clear plan to grow margin

Objectives

Analyze the financial services products, services, processes, operations and systems to define a digital transformation plan.

Opportunity

Financial services become a structured source of margin, with new contact channels and lower fraud costs.

Financial services below their potential

The retailer offered financial services to its customers. Few channels, fraud costs and old systems held back their growth.

Key Challenges

1: Contact channels not developed. Customers reached financial services through a short list of channels.

2: Fraud costs. Fraud losses cut into the margin of the business.

3: Legacy systems. The existing systems limited how far the business scaled.

4: No specialization. The business had not identified where to specialize its products and services.

Solution

Analyze, plan, build, execute

NTT DATA analyzed products, services, processes and systems to find improvement opportunities, then designed a strategic plan with new contact channels, fraud cost reduction and scalable systems.

Information gathering

The team collected information on products, services, processes, operations and systems.

Improvement areas

NTT DATA identified the areas to improve and the opportunities to specialize.

Transformation plan

The team designed the plan and split the work into 43 initiatives.

Systems and execution

NTT DATA developed scalable systems and implemented the initiatives.

Impact

Financial services with a measurable margin target

The 43 initiatives carry an estimated impact of about 570 million Mexican pesos on EBITDA. Products and services are optimized, scalable systems are in place, and the plan includes new contact channels and fraud cost reduction.

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