Fiber optic network representing AI-powered telecom connectivity, intelligent infrastructure and programmable networks for next-generation digital services

Telecom

Telecom is converging on a new investor contract: prove you can grow and de-risk at the same time. As AI moves into core operations and the network becomes a programmable platform, differentiation shifts from assets to execution — turning AI into cash, trust into advantage, and the network into new monetization layers. NTT DATA helps CSPs deliver on this contract: unlocking growth beyond connectivity, industrializing intelligent efficiency, enabling autonomous networks and accelerating the Telco-to-TechCo transformation.

How we help clients

From connectivity to a programmable business platform, Telecom must grow, automate and transform at the same time.

NTT DATA helps CSPs turn AI into measurable efficiency, expose the network as a monetizable platform, and modernize the digital foundation required for autonomous operations and new growth. AI is embedded across all four priorities — not treated as a separate pillar.

Growth Beyond Connectivity in telecom, showing a globally connected network enabling AI, data, APIs, digital services and partner ecosystems

Growth Beyond Connectivity

Expand beyond traditional connectivity to unlock new revenue streams through digital services, ecosystems and business models.

Create and scale new revenue streams across consumer and enterprise markets — monetizing network, data, AI and API capabilities through digital services, B2B/B2B2X propositions and partner ecosystems.

Intelligent telecom operations powered by AI, automation and real-time data, with network monitoring and observability enabling greater efficiency and autonomous operations

Intelligent Operations & Efficiency

Redesign end-to-end operations for structural efficiency and measurable business value, powered by AI, automation and data.

Reduce structural cost-to-serve, increase workforce productivity and deliver measurable business value — transforming fragmented operations into intelligent, increasingly autonomous models powered by AI, automation and data across engineering, customer care, observability, FinOps and lifecycle management.

Autonomous telecom networks connecting a smart city through AI-powered, programmable infrastructure, intelligent automation and next-generation connectivity

Autonomous Networks

Design, deploy and evolve AI-driven networks towards increasing levels of autonomy across their full lifecycle.

Improve network performance, resilience and efficiency while preparing for the next generation of connectivity — transforming the network into an intelligent, programmable and increasingly autonomous infrastructure powered by AI-native capabilities, zero-touch automation, digital twins and hybrid terrestrial-satellite connectivity.

Telco-to-TechCo transformation with connected telecom towers and digital data flows, representing modern network infrastructure, AI and open technology platforms

Telco-to-TechCo Transformation

Build an open, cloud-native and AI-ready digital foundation to evolve from Telco to TechCo.

Increase agility, accelerate time-to-market and unlock greater value as a TechCo — modernizing legacy core systems, adopting open and composable architectures, scaling data and AI capabilities, and transforming operating models, skills and organizational structures.

Growth Beyond Connectivity in telecom, showing a globally connected network enabling AI, data, APIs, digital services and partner ecosystems

Growth Beyond Connectivity

Expand beyond traditional connectivity to unlock new revenue streams through digital services, ecosystems and business models.

Create and scale new revenue streams across consumer and enterprise markets — monetizing network, data, AI and API capabilities through digital services, B2B/B2B2X propositions and partner ecosystems.

Intelligent telecom operations powered by AI, automation and real-time data, with network monitoring and observability enabling greater efficiency and autonomous operations

Intelligent Operations & Efficiency

Redesign end-to-end operations for structural efficiency and measurable business value, powered by AI, automation and data.

Reduce structural cost-to-serve, increase workforce productivity and deliver measurable business value — transforming fragmented operations into intelligent, increasingly autonomous models powered by AI, automation and data across engineering, customer care, observability, FinOps and lifecycle management.

Autonomous telecom networks connecting a smart city through AI-powered, programmable infrastructure, intelligent automation and next-generation connectivity

Autonomous Networks

Design, deploy and evolve AI-driven networks towards increasing levels of autonomy across their full lifecycle.

Improve network performance, resilience and efficiency while preparing for the next generation of connectivity — transforming the network into an intelligent, programmable and increasingly autonomous infrastructure powered by AI-native capabilities, zero-touch automation, digital twins and hybrid terrestrial-satellite connectivity.

Telco-to-TechCo transformation with connected telecom towers and digital data flows, representing modern network infrastructure, AI and open technology platforms

Telco-to-TechCo Transformation

Build an open, cloud-native and AI-ready digital foundation to evolve from Telco to TechCo.

Increase agility, accelerate time-to-market and unlock greater value as a TechCo — modernizing legacy core systems, adopting open and composable architectures, scaling data and AI capabilities, and transforming operating models, skills and organizational structures.

Talks that move

Telecom is entering an execution-led era. These Talks explore how CSPs can turn AI into cash, make networks autonomous and programmable, and build new monetization layers beyond connectivity — while simplifying legacy, protecting trust and proving measurable outcomes. Each session focuses on the decisions, economics and operating models that separate pilots from scalable value.

Embedding safety through realistic and repeatable training

Transmission & Distribution

Ensuring Comprehensive Safety and Efficiency

Combining technology, processes, and culture to protect people

Transmission & Distribution

Bridging the gap between IT and OT

Creating an autonomous data-driven grid ecosystem

Connected Ownership Journey

Sales & Marketing / Aftersales

Connectivity Services for Telematics & Infotainment

The relationship with a driver should not end when the engine stops connected services keep vehicles, customers and manufacturers interacting throughout the ownership journey

Digital Channels for Business Growth

Expanding reach and relevance through digital engagement

Customer & Marketing Strategy

AI Recommendation & Product Positioning

Transform product discovery into a data-driven, personalized experience that aligns customer intent with real-time recommendations to increase conversion, basket size, and loyalty

Data control center with people consulting information

Data-Driven Supply Chains

Supply Chain & Industry 5.0

Edge AI & Real-Time Integration

Bringing intelligence closer to operations for faster, autonomous decisions

Centralized Voice of Customer Program

Turning customer feedback into real-time operational and strategic action

Pharma & Life Science

Digital Lab of the Future

Reinventing pharmaceutical R&D by combining AI, robotics, and data-driven experimentation

Embedding safety through realistic and repeatable training

Transmission & Distribution

Ensuring Comprehensive Safety and Efficiency

Combining technology, processes, and culture to protect people

Transmission & Distribution

Bridging the gap between IT and OT

Creating an autonomous data-driven grid ecosystem

Connected Ownership Journey

Sales & Marketing / Aftersales

Connectivity Services for Telematics & Infotainment

The relationship with a driver should not end when the engine stops connected services keep vehicles, customers and manufacturers interacting throughout the ownership journey

Digital Channels for Business Growth

Expanding reach and relevance through digital engagement

Customer & Marketing Strategy

AI Recommendation & Product Positioning

Transform product discovery into a data-driven, personalized experience that aligns customer intent with real-time recommendations to increase conversion, basket size, and loyalty

Data control center with people consulting information

Data-Driven Supply Chains

Supply Chain & Industry 5.0

Edge AI & Real-Time Integration

Bringing intelligence closer to operations for faster, autonomous decisions

Centralized Voice of Customer Program

Turning customer feedback into real-time operational and strategic action

Pharma & Life Science

Digital Lab of the Future

Reinventing pharmaceutical R&D by combining AI, robotics, and data-driven experimentation

Telecom technician monitoring network infrastructure to improve service performance and operational efficiency

Growth Beyond Connectivity

AIOps, Observability & Predictive Operations

When network signals become operational foresight, telecom teams can act earlier, automate with confidence and improve service performance and operational efficiency at scale

Telecom technician monitoring network infrastructure to improve service performance and operational efficiency

Growth Beyond Connectivity

AIOps, Observability & Predictive Operations

When network signals become operational foresight, telecom teams can act earlier, automate with confidence and improve service performance and operational efficiency at scale

Behind every Telecom challenge lies an opportunity for measurable impact. The proposed success stories show how organizations can turn strategy into execution across growth, operations, networks and digital foundations — combining industry expertise, AI, cloud and engineering to deliver lasting value at scale.

View all success stories

Energy Customer App

Energy Customer App

A utility company replat formed its customer app to a native mobile architecture, improving stability, resilience and release flexibility across operating companies

Energy Customer App

Cloud CRM and ERP Modernization

A services group modernized and transformed back-office and front-office processes through a cloud-based CRM and ERP solution

Cloud CRM and ERP Modernization

Smart Data Office

An infrastructure company empowered decision-making by creating a Smart Data Office that applies AI to governance, analytics, and operations.

Smart Data Office

Reinventing fashion retail through AI at scale

NTT DATA and Google Cloud enabled fashion brands to activate artificial intelligence across the value chain, driving personalization, efficiency, and new digital growth models.

Reinventing fashion retail through AI at scale

Digital Commerce Platform

A hospitality group increased direct sales by modernizing its web, CMS, and booking engine into a scalable, user-centric platform.

Digital Commerce Platform

Digital Solutions Center of Excellence

Client partnered with NTT DATA to create a Digital Solutions Center of Excellence, driving innovation, efficiency, and sustainability across global infrastructure assets.

Digital Solutions Center of Excellence

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Oil and Gas

Pedro Pons Bernad

Head of Manufacturing

Pedro Pons Bernad

Head of Manufacturing

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