Free-Flow Tolling Operations

The client modernized toll operations by evolving operational and commercial back offices for free-flow and managed lane systems.

Trips

Daily transactions and revenue

Agility

Dynamic pricing

Reliability

System uptime

Intelligent tolling operations for high-volume roads

The client needed to operate and evolve toll systems across multiple concessions in the U.S. and Europe.

Objectives

Ensure operational excellence, scalability, and customer experience.

Opportunity

Free-flow tolling requires highly reliable, scalable, and flexible back-office systems.

Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges

Key Challenges

Revenue Assurance of high transaction volumes

Dynamic pricing that optimizes Traffic and Revenue

Heterogeneous concession environments

Need for standardized yet flexible operations

Solution

Operated and evolved operational and commercial back-office systems

Supported free-flow and express lane pricing models

Standardized processes across concessions

Ensured continuous improvement and scalability

Impact

Reliable tolling at scale

Supported over 650,000 daily trips.

Improved operational agility and pricing efficiency.

Standardized toll operations across regions.

Strengthened competitive positioning in tolling for potential new Concessions.

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