- Commodity Management & Trading
- Customer & Marketing Strategy
- Digital Engineering
- Station Studio
- Supply Chain & Industry 5.0
- Sustainability
Commodity Management & Trading
Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.
Customer & Marketing Strategy
Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.
Digital Engineering
Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.
Station Studio
Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.
Supply Chain & Industry 5.0
Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.
Sustainability
Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.
Talks that move
Agency Model for Customer Experience
Shifting from transactional sales to consistent, omnichannel journeys
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Traditional dealer models create fragmented customer experiences.
WHY AGENCY MODEL FOR CUSTOMER EXPERIENCE?
The agency model aligns OEMs and dealers around a single customer journey—online and in-store.
This delivers one experience, everywhere—consistency by design.
How NTT DATA helps
01
Agency model design
02
Salesforce-based platforms
03
Process and governance setup
04
Rollout and adoption
Key benefits
Improved CX consistency
Faster rollout
Dealer alignment
Change management
Proven impact
CX transformation delivered
Results that matter
Automotive organizations achieve measurable improvements:
Conversion
Improved rates
Time to market
Faster rollout
Customer satisfaction
Higher scores
Shift to consistent omnichannel customer journeys with the agency model. Reinvent automotive sales →
Talk about building resilient operations
