Connected Ownership Journey
Talks that move

Connectivity Services for Telematics & Infotainment

The relationship with a driver should not end when the engine stops connected services keep vehicles, customers and manufacturers interacting throughout the ownership journey
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Selling the vehicle is one moment. Ownership is thousands of them
WHY CONNECTIVITY SERVICES FOR TELEMATICS & INFOTAINMENT?
The value of the vehicle increasingly extends beyond its hardware

Automakers need to sustain customer relationships long after purchase while learning more from how connected services are actually used. Yet maintenance, vehicle information, support and other digital touchpoints can remain fragmented making it harder to deliver one continuous ownership experience

Key benefits
Keep the Relationship Moving After the Vehicle Leaves the Showroom

A connected customer experience brings vehicle information and digital services together in one mobile environment making everyday ownership more interactive while creating new opportunities for engagement

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Put the vehicle in the customer’s pocket

Give drivers direct access to vehicle status, recent trips, tracking and other connected information from one mobile experience

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Turn ownership moments into useful interactions

Connect service appointments, mobility features and vehicle information so engagement continues between dealership visits

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Make connected services feel like one ecosystem

Bring previously separate touchpoints into a single interface instead of making customers navigate disconnected experiences

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Learn from the relationship as it evolves

Use connected interactions to build richer insight into customer behavior and support more relevant engagement over the vehicle lifecycle

How NTT DATA helps

01
Design around the ownership journey

Create a customer centric mobile experience that brings vehicle information, services and digital interactions together around real driver needs

Connected Ownership Routine
02
Connect telematics with everyday usefulness

Integrate capabilities such as vehicle status, trip information, geofencing, tracking, alerts and connected mobility services into one experience

Connected Vehicle Telematics
03
Bring service closer to the driver

Connect online service appointments and other ownership touchpoints so customers can act without moving between disconnected channels

Connected Service Journey
04
Build for more than one market

Structure a scalable, multi country application capable of supporting regional rollout while maintaining a consistent connected experience

Multi-Market Connected Experience
05
Make the ecosystem feel simpler than the technology behind it

We don’t expose customers to integration complexity. We turn multiple digital interactions into one coherent ownership experience

Connected In-Car Experience
Connected Ownership Beyond the Drive
Proven impact
More connected moments. A closer customer relationship. Value that continues beyond the vehicle
Results that matter
Connected Ownership That Travels Across Markets

The solution moves customer engagement from individual transactions toward an ongoing digital relationship supported by a broader mobility-services ecosystem

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Expand the connected experience

Regional rollout in +6 countries in LATAM

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Centralize everyday ownership

Bring vehicle information, service appointments and connected functions into one mobile interface

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Keep drivers informed around the vehicle

Support vehicle status, last trips, alerts, tracking and geofencing through connected services

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Extend value across the lifecycle

Create more opportunities to strengthen customer relationships, loyalty and lifecycle revenue beyond the initial vehicle sale

The vehicle creates the connection. The experience determines how long it lasts

Turn connected vehicles into lasting customer relationships across the ownership journey→

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