テレマティクスおよびインフォテインメント向け接続サービス
Automakers need to sustain customer relationships long after purchase while learning more from how connected services are actually used. Yet maintenance, vehicle information, support and other digital touchpoints can remain fragmented making it harder to deliver one continuous ownership experience
A connected customer experience brings vehicle information and digital services together in one mobile environment making everyday ownership more interactive while creating new opportunities for engagement
Give drivers direct access to vehicle status, recent trips, tracking and other connected information from one mobile experience
Connect service appointments, mobility features and vehicle information so engagement continues between dealership visits
Bring previously separate touchpoints into a single interface instead of making customers navigate disconnected experiences
Use connected interactions to build richer insight into customer behavior and support more relevant engagement over the vehicle lifecycle
NTTデータのサポート体制は？
Create a customer centric mobile experience that brings vehicle information, services and digital interactions together around real driver needs
Integrate capabilities such as vehicle status, trip information, geofencing, tracking, alerts and connected mobility services into one experience
Connect online service appointments and other ownership touchpoints so customers can act without moving between disconnected channels
Structure a scalable, multi country application capable of supporting regional rollout while maintaining a consistent connected experience
We don’t expose customers to integration complexity. We turn multiple digital interactions into one coherent ownership experience
The solution moves customer engagement from individual transactions toward an ongoing digital relationship supported by a broader mobility-services ecosystem
Regional rollout in +6 countries in LATAM
Bring vehicle information, service appointments and connected functions into one mobile interface
Support vehicle status, last trips, alerts, tracking and geofencing through connected services
Create more opportunities to strengthen customer relationships, loyalty and lifecycle revenue beyond the initial vehicle sale
Turn connected vehicles into lasting customer relationships across the ownership journey→
