Connected Home Service Experiences
Talks that move

Connected Home Service Experiences

Digital-first, AI-driven marketplaces that bridge the gap between DIY needs and professional execution, enabling scalable, trusted, and seamless home service experiences
Schedule a meeting
Listen podcast
-15
+15
0:00
/
0:00
Fragmented service journeys, limited pricing transparency, and inconsistent lead quality are constraining retailers’ ability to convert product demand into scalable, high-value service revenue
WHY THIS “CONNECTED HOME SERVICE EXPERIENCES CHALLENGE?
The complexity behind delivering trusted home services at scale

Customers expect professional outcomes, yet face friction in defining project scope, understanding pricing, and trusting providers across increasingly digital journeys

Key benefits
Transforming service marketplaces into growth engines

Building trust, speed, and precision across the journey

check icon
Higher conversion through better lead qualification

Improve match quality between customers and professionals, reducing friction and increasing success rates

check icon
Faster decisions with transparent pricing

Provide clear, data-driven estimates that reduce uncertainty and accelerate purchase intent

check icon
Reduced project risk through AI-guided scoping

Minimize scope ambiguity and rework by structuring projects from the start

check icon
Stronger customer lifetime value through seamless experiences

Deliver consistent, end-to-end journeys that increase retention and repeat usage

How NTT DATA helps

01
Implementing AI-driven project scoping capabilities

Enable real-time definition of customer needs through intelligent, guided interactions

AI-driven project
02
Deploying predictive matching algorithms

Align customers with the most suitable professionals based on data and context

Deploying predictive matching algorithms
03
Automating SLA and quality monitoring

Ensure service reliability and reduce risk through proactive performance tracking

Automating direct and indirect cost allocation
04
Optimizing the digital funnel end-to-end

Reduce drop-offs and improve conversion across lead capture and qualification stages

Optimizing the digital funnel end-to-end
05
Designing data-driven service performance dashboards

Provide full visibility into quality, efficiency, and customer satisfaction metrics

Designing data-driven service performance dashboards
Turning fragmented service
Proven impact
Turning fragmented service journeys into scalable, high-conversion revenue engines with measurable precision
Results that matter
Measurable improvements in conversion, efficiency, and service quality:
check icon
+25% increase in lead-to-contract conversion

Higher-quality leads and better matching significantly improve closing rates

check icon
30% reduction in customer support inquiries

Clearer journeys and better information reduce friction and dependency on support

check icon
+15% improvement in professional satisfaction

Better lead quality and clarity enhance engagement and retention

check icon
20% decrease in SLA breaches

Proactive monitoring and automation improve service reliability and consistency

Build scalable, AI-driven home service experiences that convert demand into revenue

Accelerate growth and service performance in retail

Let's talk
Related
NTT DATA Talks
View all talks
Scaling & Accelerating AI Value in Retail
Retail
Scaling & Accelerating AI Value in Retail
Transform AI from isolated initiatives into scalable business value by aligning use cases, governance, and MLOps foundations across retail operations
AI-Driven Contact Center Experience
Retail
Customer & Marketing Strategy
AI-Driven Contact Center Experience
Leverage generative AI to deliver scalable, efficient, and high-quality customer service experiences across channels, improving both operational performance and customer satisfaction
Cloud and architecture modernization
Retail
Grocery
Cloud-First Retail Transformation
Enable scalable, agile, and cost-efficient retail operations by adopting a cloud-first strategy that supports rapid innovation and seamless response to changing market demands
Full Costing & Advance Analytics Transformation with SAP PaPM
Retail
Full Costing & Advance Analytics Transformation with SAP PaPM
Standardize, automate, and scale cost allocation with full traceability and advanced analytics, enabling faster, more reliable, and insight-driven financial decision-making
Ecosystem Monetization & Commercial Mix Optimization
Retail
Grocery
Customer & Marketing Strategy
Ecosystem Monetization & Commercial Mix Optimization
Unlocking new revenue streams through retail media, asset monetization, and commercial mix strategies that strengthen margin performance and overall profitability
Retail Media Strategic P&L Pillar
Retail
Supply Chain & Industry 5.0
Retail Media Strategic P&L Pillar
SUBHEADLINE: Unlocking high-margin growth by monetizing first-party data and owned channels through scalable retail media ecosystems.
Dynamic Pricing
Retail
Dynamic Pricing
Improving profitability through precision pricing that balances margin, demand, and customer trust across products and channels
Increase Customer Value
Retail
Customer & Marketing Strategy
Increase Customer Value
Driving profitable growth by shifting from acquisition to lifetime value through personalization, loyalty, and real-time decisioning
Scaling & Accelerating AI Value in Retail
Retail
Scaling & Accelerating AI Value in Retail
Transform AI from isolated initiatives into scalable business value by aligning use cases, governance, and MLOps foundations across retail operations
AI-Driven Contact Center Experience
Retail
Customer & Marketing Strategy
AI-Driven Contact Center Experience
Leverage generative AI to deliver scalable, efficient, and high-quality customer service experiences across channels, improving both operational performance and customer satisfaction
Cloud and architecture modernization
Retail
Grocery
Cloud-First Retail Transformation
Enable scalable, agile, and cost-efficient retail operations by adopting a cloud-first strategy that supports rapid innovation and seamless response to changing market demands
Full Costing & Advance Analytics Transformation with SAP PaPM
Retail
Full Costing & Advance Analytics Transformation with SAP PaPM
Standardize, automate, and scale cost allocation with full traceability and advanced analytics, enabling faster, more reliable, and insight-driven financial decision-making
Ecosystem Monetization & Commercial Mix Optimization
Retail
Grocery
Customer & Marketing Strategy
Ecosystem Monetization & Commercial Mix Optimization
Unlocking new revenue streams through retail media, asset monetization, and commercial mix strategies that strengthen margin performance and overall profitability
Retail Media Strategic P&L Pillar
Retail
Supply Chain & Industry 5.0
Retail Media Strategic P&L Pillar
SUBHEADLINE: Unlocking high-margin growth by monetizing first-party data and owned channels through scalable retail media ecosystems.
Dynamic Pricing
Retail
Dynamic Pricing
Improving profitability through precision pricing that balances margin, demand, and customer trust across products and channels
Increase Customer Value
Retail
Customer & Marketing Strategy
Increase Customer Value
Driving profitable growth by shifting from acquisition to lifetime value through personalization, loyalty, and real-time decisioning
Drag