- All Foundries
- 商品管理と取引
- 顧客とマーケティング戦略
- デジタルエンジニアリング
- ステーション・スタジオ
- サプライチェーン＆インダストリー5.0
- サステナビリティ
- Physical AI
- Next-Gen Infrastructure
Connected home service experiences
Home-improvement retailers sell the materials, but customers increasingly want the outcome delivered. They need confidence in who enters their home, the quality of the work, and how payment and recourse will be handled. Professionals need reliable demand and fair payment. Retailers must extend their brand into a service network without losing control of quality, brand safety or scale.
Building trust, speed, and precision across the journey.
Frictionless matching and booking reduce the distance between a product purchase and a completed home project.
Self-service journeys for customers and professionals can reduce avoidable support queries.
In-app payment and two-way reviews support fairer transactions, visible reputation and clearer accountability.
SLA monitoring and operational governance give the retailer greater oversight of service quality.
NTTデータのサポート体制は？
Enable real-time definition of customer needs through intelligent, guided interactions.
Researches real user needs, validates prototypes and shapes an open, scalable platform model.
Connects matching, chat, in-app payment and two-way reviews in one service journey.
Defines onboarding, certification, brand-safety and governance mechanisms for the service network.
Brings products, projects and services together so the customer can move from purchase to execution without losing context.
The source references a live home-service marketplace delivered after real-user testing for a home-improvement retailer in Spain.
Higher-quality leads and better matching significantly improve closing rates.
Clearer journeys and better information reduce friction and dependency on support.
Better lead quality and clarity enhance engagement and retention.
Proactive monitoring and automation improve service reliability and consistency.
Accelerate growth and service performance in retail.
