All Foundries

Isometric blue-and-white model of an energy and logistics network with a docked cargo ship, solar panels, factories, office buildings, pipes, trucks, workers, and stacked materials.

商品管理と取引

データに基づくインサイトと、セキュアで機動性の高いプラットフォームにより、グローバルな商取引を支えるトレーディングエコシステムを変革します。

Isometric illustration of a bright modern office with glass meeting rooms, people working at desks, large data dashboards, presentation screens, plants, and studio lights.

顧客とマーケティング戦略

パーソナライズされたつながりある体験を通じて顧客エンゲージメントを再構築し、信頼と長期的な価値を築きます。

Isometric 3D smart city model with white-blue buildings, cranes, power grids, map pins, and people using tablets around connected infrastructure platforms.

デジタルエンジニアリング

アイデアをスケーラブルなデジタルソリューションへと転換し、デザイン・テクノロジー・エンジニアリングの力で加速させます。

Isometric 3D model of a white-and-blue EV charging station with canopy, office buildings, small cars, delivery van, chargers, planters, and tiny people.

ステーション・スタジオ

デジタルイノベーションでモビリティハブを再定義し、移動中の人々と企業に、よりスマートでサステナブルな体験を創出します。

Isometric 3D logistics campus with white modern warehouses, blue-green accents, workers, delivery vans, a loading dock, and stacked shipping containers.

サプライチェーン＆インダストリー5.0

変化を予測し、目的を持って効率性を実現する、強靭で知的な供給ネットワークを構築します。

White-and-blue sustainable campus with solar panels, a wind turbine, EV charging stations, loading dock trucks, trees, and small groups of people.

サステナビリティ

責任あるイノベーションを推進し、組織がネットゼロ目標を達成し、将来の世代に良い影響をもたらすよう応援します。

Isometric smart factory scene with white buildings, robotic arms on assembly lines, drones, autonomous carts, workers, control screens, and a fenced power substation connected by blue paths.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Isometric 3D smart infrastructure scene with white roads and buildings, blue data lines linking control rooms, vans, a rail crossing, drone, workers, and trees.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Conversational AI at Scale: A New Growth Play for Telcos

How telcos can turn conversational and agentic AI into scalable, recurring digital services for business customers.

Conversational AI at Scale: A New Growth Play for Telcos

Energy trading professionals collaborate over a regional map, with a gas terminal and electricity transmission infrastructure in the background.

石油・ガス

Global Energy Trading: Fostering Collaboration Across Trading Desks

NTT DATA supports global energy companies in aligning trading desks, governance and incentive structures to strengthen cross-regional collaboration and optimize company-wide P&L.

Global Energy Trading: Fostering Collaboration Across Trading Desks

お問い合わせ

Conversational AI at Scale: A New Growth Play for Telcos

How telcos can turn conversational and agentic AI into scalable, recurring digital services for business customers.

Conversational AI turns customer access into a new growth channel.

WHY THIS CONVERSATIONAL AI CHALLENGE?

Conversational AI becomes a growth play when it is productized for scale

Business customers need faster, always-on, personalized interactions, yet many rely on manual service and sales. Telcos combine reach, channels, billing and service with conversational and agentic AI to build scalable digital services.

主なメリット

From Chatbot Projects to a Productized Business Service

When intelligent agents, channels, integrations and lifecycle operations are designed as one proposition, conversational AI becomes a scalable B2B service.

Create recurring B2B revenue

Package conversational AI as a subscription-based digital service alongside connectivity, cloud and managed services.

Scale across customer segments

Use tiered offers, reusable workflows and vertical patterns to serve a broad business base without redesigning every deployment.

Connect conversation to action

Integrate agents with knowledge, CRM, ERP, commerce, APIs and human handoff so interactions support real business processes.

Reduce time-to-value

Combine preconfigured journeys, multichannel access and repeatable onboarding to move customers from interest to activation faster.

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Frame the growth proposition

Identify the customer segments, use cases and value pools where conversational AI creates a differentiated service beyond connectivity.

Productize for repeatability

Define clear service tiers, channels, capabilities, pricing logic and upgrade paths, easy to understand, sell and scale.

Connect agents to the business

Integrate knowledge, CRM, ERP, commerce, APIs and human escalation so agents support meaningful customer and operational journeys.

Industrialize sales and service operations

Create repeatable patterns for enablement, onboarding, provisioning, support, monitoring, billing and lifecycle management.

Scale AI responsibly

Embed security, data protection, governance, analytics and continuous improvement as autonomy and adoption grow.

実証済みの効果

From chatbots to conversational AI services

Productized offers, business integrations and lifecycle operations turn intelligent agents into a repeatable service.

重要な結果

What becomes possible when conversational AI is built to scale

New recurring revenue, a stronger B2B proposition and a scalable go-to-market model for turning AI capability into commercial adoption.

New recurring revenue

Add subscription and usage-based AI services alongside connectivity and cloud.

A stronger B2B proposition

Extend the telco relationship into sales, service and business workflow and reduce churn at the same time

Faster customer digitalization

Give businesses simpler access to conversational and agentic AI.

More repeatable distribution

Use existing sales, billing and service capabilities to scale AI offers.

Turn every conversation into a new path to growth

Telcos already have customer access, channels, billing and service operations. Connect them with conversational and agentic AI to grow.

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