Physical AI

An energy retailer introduced an AI-enabled next-best-action capability to turn customer context, consumption data and digital behaviour into prioritized commercial recommendations. The initiative established a repeatable decision process designed for use across marketing, sales and customer-care operations.

A railway infrastructure operator implemented a smart-grid pilot on a major high-speed rail corridor to improve the monitoring and management of traction-power infrastructure, including electrical substations. The solution integrates telecontrol systems, energy meters, network analysers and an enterprise IoT platform, centralising consumption, power-quality and operational information in real time. This digital foundation supports a more proactive approach to energy management, asset maintenance and infrastructure reliability.

Following a major cyberattack affecting a railway infrastructure manager, NTT DATA delivered incident-response and compromise-recovery services to assess the impact, contain the threat and restore control over critical technology infrastructure. The engagement included analysis of compromised accounts, access paths and persistence mechanisms, recovery of affected workstations and servers, and review of the security tools operating in the environment. The response combined crisis execution with a structured path towards stronger monitoring, resilience and preparedness

A national railway infrastructure manager implemented an Asset Management Platform to support integrated, lifecycle-based management of railway infrastructure in line with ISO 55000 principles. Covering approximately 24,000 kilometres of linear railway assets and systems across signalling, electrical systems, infrastructure and telecommunications, the platform combines inventory, condition, risk, reliability, obsolescence, geolocation and economic information with algorithms and indicators that evaluate the lifecycle of railway assets. The platform turns fragmented technical data into a common decision environment for preventive and corrective maintenance, renewal and modernisation planning, while supporting higher safety and service levels, reduced unproductive time and more efficient asset control and monitoring

A national railway infrastructure manager deployed a continuous structural-monitoring solution for the Casasimarro railway bridge using accelerometers, sensor connectivity and data analytics. The solution analyses vibration patterns and correlates them with railway traffic and relevant external conditions to provide a more accurate view of the asset's behaviour in operation. This complements periodic inspections with continuous evidence that can support condition-based maintenance and earlier engineering decisions

One of Brazil's largest electricity companies transformed a fragmented administrative support model into a service-oriented BPS operation. The initiative consolidated more than 1,200 tasks supporting over 60 business areas and shifted management from allocated headcount toward delivered activities, service levels, productivity and capacity, combining operational standardization with automation, data and AI