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Customers interact with digital self-service tools in a modern electricity provider service centre while staff provide in-person support
公益事業
エネルギー供給
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
A large-scale digital transformation modernized customer engagement through omnichannel experiences, intelligent automation and analytics, generating measurable business value while improving service quality.
Transforming the Customer Experience in the Electricity Sector with Omnichannel and Analytics
GEN-AI Powered Virtual Energy Assistant
公益事業
エネルギー供給
GEN-AI Powered Virtual Energy Assistant
A U.S. energy utility introduced an AI assistant to resolve routine requests, reduce call center pressure and improve digital customer support
GEN-AI Powered Virtual Energy Assistant
Customer Portal
公益事業
エネルギー供給
Customer Portal
A large utility migrated customer service portals to a modern cloud-ready platform, supporting secure access and resilience during outage peaks
Customer Portal
Energy Customer App
公益事業
エネルギー供給
Energy Customer App
A utility company replat formed its customer app to a native mobile architecture, improving stability, resilience and release flexibility across operating companies
Energy Customer App
Digital Water Management for Sustainable Infrastructure
公益事業
Digital Water Management for Sustainable Infrastructure
A European water utility worked with a global technology partner to create a digital control tower for smarter, more sustainable water management
Digital Water Management for Sustainable Infrastructure
How digital operations improve customer experience and commercial performance in energy markets
公益事業
Enhancing customer experience & commercial performance with digital operations
NTT DATA transformed the B2B energy customer journey by digitalizing customer interactions, enabling self-service capabilities, and improving portfolio visibility. The initiative enhanced customer experience, increased commercial agility, and streamlined operational processes across the energy value chain
Enhancing customer experience & commercial performance with digital operations
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