From months to days: an IT transformation plan for time-to-market

In retail, the speed at which new solutions reach stores and digital channels can make the difference with customers. Working with NTT DATA, a retailer transformed its IT function with a modular architecture and an organisational model close to the business, reaching 99.9% operational availability and cutting the time to implement business solutions from months to days.
Availability: 99.9%
IT operational availability.
Time-to-Market: Months to Days
Reduction in business solution implementation time.
Synergies: Global IT Model
A group-wide model maximising efficiency and synergies.
Experience: Optimised Omnichannel
Stronger digital capabilities for a seamless customer experience.
An IT model that moves at the speed of the business
The retailer needed an IT function that could keep up with the business, moving away from long implementation cycles and a distant, fragmented organisation towards a flexible, reliable and globally aligned model.
目的
The initiative set out to transform the IT area in order to accelerate the time-to-market of business solutions and improve flexibility and operational availability. The ambition was to turn IT from a bottleneck into a driver of growth and a better omnichannel experience.
機会
A modular architecture and a global IT model can serve both agility and omnichannel ambitions. With this foundation in place, the retailer can keep launching new solutions faster, make better use of data to anticipate customer needs and share capabilities across the group.
Turning IT from a bottleneck into an accelerator

The retailer faced the practical challenge of speeding up delivery while keeping operations stable, bringing IT closer to the business and aligning technology across the whole group.

主な課題
Retail business and IT teams working through a lengthy delivery process while a requested solution remains pending before reaching stores and digital channels.
1: Slow solution delivery. New business solutions took months to implement, slowing down the retailer's response to market and customer needs.
Retail business and IT teams working separately on different priorities, showing limited alignment between commercial needs and technology planning.
2: IT distant from the business. The IT organisation was not closely aligned with business priorities, making collaboration and decision-making harder.
Retail technology leaders comparing different IT models across business units, showing limited standardisation and reuse across the group.
3: No global IT model. There was no shared IT model across the group, limiting efficiency and the ability to reuse capabilities.
Retail customer moving between mobile, in-store and pickup channels while employees manage separate information and manual handoffs across the journey.
4: Omnichannel ambitions to support. Digital capabilities needed to evolve to deliver a consistent, optimised experience across every channel.
解決策
Modular architecture, a business-close organisation and a global model

NTT DATA implemented a new modular architecture and an organisational model close to the business, improved digital capabilities for an optimised omnichannel experience and used data strategically to anticipate customer needs.

チェックアイコン
Implemented a modular architecture

Introduced a modular technology architecture that reduces business solution implementation times from months to days.

チェックアイコン
Introduced a new organisational model

Redesigned the IT organisation to work closer to the business, aligning priorities and speeding up decisions.

チェックアイコン
Developed digital and data-driven solutions

Built solutions that strengthen omnichannel capabilities and use data strategically to anticipate customer needs.

チェックアイコン
Adopted a global IT model

Established a group-wide IT model that maximises efficiency and synergies, allowing capabilities to be shared across the organisation.

影響
IT that accelerates the business

Availability and speed improved together. The retailer now runs its IT operations with 99.9% availability and has accelerated time-to-market from months to days. With stronger digital capabilities, an optimised omnichannel customer experience and a global IT model that captures group-wide synergies, IT has become a driver of business agility rather than a bottleneck.

注目の成功事例
デジタル化されたサービス管理による現場業務の強化と、コネクテッドワーカー技術による安全性の向上
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