All Foundries

商品管理と取引

データに基づくインサイトと、セキュアで機動性の高いプラットフォームにより、グローバルな商取引を支えるトレーディングエコシステムを変革します。

顧客とマーケティング戦略

パーソナライズされたつながりある体験を通じて顧客エンゲージメントを再構築し、信頼と長期的な価値を築きます。

デジタルエンジニアリング

アイデアをスケーラブルなデジタルソリューションへと転換し、デザイン・テクノロジー・エンジニアリングの力で加速させます。

ステーション・スタジオ

デジタルイノベーションでモビリティハブを再定義し、移動中の人々と企業に、よりスマートでサステナブルな体験を創出します。

サプライチェーン＆インダストリー5.0

変化を予測し、目的を持って効率性を実現する、強靭で知的な供給ネットワークを構築します。

サステナビリティ

責任あるイノベーションを推進し、組織がネットゼロ目標を達成し、将来の世代に良い影響をもたらすよう応援します。

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

Omnichannel click and collect

For a retailer, online growth helps physical stores only when digital orders bring shoppers through the door. Working with NTT DATA, a retailer launched a global omnichannel model with click-and-collect, iPad-based ordering and interactive screens. Today 80% of online orders are collected in store, and 60% of pickup customers buy more while there.

Omnichannel click and collect

Omnichannel loyalty in Japan: stores, app and points in one place

For a lifestyle retailer, loyalty grows when every visit, click and purchase connects to the same customer. Working with NTT DATA, a Japanese lifestyle retailer brought loyalty and commerce together in one application, connecting stores, mobile and customer data to grow sales through personalized experiences.

Omnichannel loyalty in Japan: stores, app and points in one place

お問い合わせ

Unified returns management

A retailer processing more than two million returns a year moved from channel-specific workflows toward one digital returns system. The initiative connects request creation, status tracking and routing across sales and return channels.

Channel-specific return flows created inconsistency, manual handling and slower customer resolution across a high-volume retail operation.

2M+

Annual return processes supported.

>40 %

Potential share of return orders.

Unified solution across all channels.

Digital

Requests and status tracking connected.

A fashion merchandiser prepares distinct seasonal clothing assortments at a fulfillment packing station.

From channel-specific returns to one digital returns system

Channel-specific return flows created inconsistency, manual handling and slower customer resolution across a high-volume retail operation.

目的

Modernize and simplify product returns across every sales channel, improving operational efficiency while reducing errors and time to resolution.

機会

Create one digital return journey that can remove channel inconsistencies, streamline handling and extend digitization to more than 40 % of return orders.

Returns had become a multichannel operational burden

At more than two million processes a year, variation between channels made every manual step harder to govern consistently.

主な課題

1. Different paths by channel:
Each sales channel followed its own return flow, creating inconsistent handling.

2. Manual handling and rework:
Manual steps increased exposure to errors and repeated work.

3. Fragmented journey handoffs:
The initiative needed a coherent journey for customers and store teams from request to resolution.

4. Slow resolution at scale:
Handling complexity slowed resolution in a process operating at high annual volume.

解決策

One digital returns flow across every channel

NTT DATA diagnosed the process gaps and designed a unified low-code solution that connects return requests, status visibility and routing.

Flow diagnosis

Mapped return steps, pain points and inconsistencies between channels.

Journey redesign

Designed customer and staff journeys for a coherent digital return experience.

Digital requests and tracking

Deployed return-request forms and status tracking across the process.

Automated routing and processing

Designed routing and processing logic to reduce error exposure and handling time.

影響

A scalable foundation for digital returns

The retailer established a single solution for all sales and return channels, designed to support more than two million return processes a year. The solution creates the potential to digitize over 40% of return orders and supports faster resolution with fewer handling errors. Quantified improvements in resolution time and error rates were not provided.

ドラッグ