Leverage Digital Channels to enhance Customer Experience
Customer portals, mobile apps, and self-service channels must support everyday transactions while staying stable during outage peaks. For multi-company utility groups, modernization means moving from legacy platforms and fragmented journeys toward secure, scalable, cloud-enabled digital services that can handle high demand, payments, account access, and routine customer inquiries without adding operational strain
Digital modernization connects portal migration, native mobile performance, secure cloud foundations, and AI-enabled self-service — so customer experience improves without weakening operational control
Modern platforms help customer portals withstand thousands of users during outage events
Native implementation reduces crashes and navigation issues while improving performance and compatibility
Dynamic configuration enables real-time feature control with less dependency on app marketplace releases
AI-powered assistance handles high-volume, low-complexity inquiries and improves through customer feedback
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NTT DATA migrates service websites from legacy portal environments to modern cloud-ready platforms supported by microservices and transactional web journeys
We evolve hybrid mobile ecosystems into native applications with shared core capabilities, configurable layers, and deeper device integration
Access controls, encryption, network isolation, identity management, and traffic protection strengthen customer-facing services
We don’t modernize channels in isolation. We build fallback, error-handling, governance, and QA practices around the journeys customers depend on most
Virtual assistance can be shaped around top call drivers, secure system integration, conversational flows, and continuous performance monitoring
+1MM monthly visits supported through modernized service websites
+20K monthly payment transactions supported across digital channels
14 months project duration for the customer service website migration
Noticeable reduction in crashes and navigation issues, critical journeys protected through fallback strategies, and multi-company scalability enabled by shared core architecture
Modernize utility customer experience at scale →
