Free-Flow Tolling Operations

The client modernized toll operations by evolving operational and commercial back offices for free-flow and managed lane systems. 
Worker in a yellow hard hat holds a tablet showing a digital map with route pins as trucks drive along a highway at sunset.
Trips
Daily transactions and revenue
Agility
Dynamic pricing
Reliability
System uptime
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Intelligent tolling operations for high-volume roads
The client needed to operate and evolve toll systems across multiple concessions in the U.S. and Europe.
Objectives
Ensure operational excellence, scalability, and customer experience.
Opportunity
Free-flow tolling requires highly reliable, scalable, and flexible back-office systems.
Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges

Key Challenges
Business team in a glass-walled conference room watches a large blue analytics dashboard with charts, maps, and bar graphs, with city buildings outside.
Revenue Assurance of high transaction volumes
scrolling on a tablet with a diagram
Dynamic pricing that optimizes Traffic and Revenue
Constraints for Algo trading
Heterogeneous concession environments
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Need for standardized yet flexible operations
Solution
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Operated and evolved operational and commercial back-office systems 

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Supported free-flow and express lane pricing models

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Standardized processes across concessions

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Ensured continuous improvement and scalability 

Impact
Reliable tolling at scale

Supported over 650,000 daily trips.

Improved operational agility and pricing efficiency.

Standardized toll operations across regions.

Strengthened competitive positioning in tolling for potential new Concessions.

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