Leverage Digital Channels to enhance Customer Experience

A utility customer portal migration moved seven operating companies from WebSphere to Liferay, supporting cloud, security and outage-scale demand
Leverage Digital Channels to enhance Customer Experience
High-Volume Portal Traffic
More than 20K monthly visits supported
Digital Payment Scale
Over 1M monthly payment transactions managed
Multi-Company Migration
Seven operating companies across CT, ME and NY
Cloud Migration Timeline
Migration completed over a 14-month project
Cloud-ready portals for resilient utility service
Cloud-ready portals for resilient utility service
Customer portals: secure migration for high-demand service moments
Objectives
Migrate portals to Liferay and cloud services
Opportunity
Support seven companies with secure, resilient transactional customer journeys
Scaling service during outages

Portals had to serve thousands in critical moments

Key Challenges
Legacy platform
Legacy platform
WebSphere portals required migration
Outage demand Traffic spikes needed resilient capacity
Outage demand
Traffic spikes needed resilient capacity
Multi-company scale
Multi-company scale
Seven OPCOs needed one robust model
Security requirements
Security requirements
Access, data and networks needed protection
Solution

A secure Liferay and cloud migration for utility customer portals

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Liferay migration

Moved portals from WebSphere to Liferay

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Cloud platform

Supported microservices and transactional SPAs

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Secure controls

Used RBAC, encryption, VNets and firewalls

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Resilience focus

Designed for outage-related demand

Impact
Resilient customer access

The program supported high-traffic portals, payments and secure service access

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