Smart traveler guidance & accessible station operations

A railway infrastructure manager has transformed station experience and operations by combining real-time occupancy intelligence, personalized guidance and digital twin visualization. The solution improve passenger flows, accessibility, resource planning and service quality leveraging 5G and Edge AI.
Service Quality
Improved passenger experience
Efficiency
Optimized station team resources
Accessibility
Inclusive traveler wayfinding
Control
Real-time occupancy intelligence
From fragmented information to intelligent station operations

Station teams often lack a unified, real-time view of occupancy, passenger flows and accessibility constraints, limiting their ability to prevent congestion, allocate resources and maintain high service standards.

Station teams often lack a unified, real-time view of occupancy, passenger flows and accessibility constraints, limiting their ability to prevent congestion, allocate resources and maintain high service standards.
Objectives
Establish an integrated smart station platform that provides live guidance, occupancy monitoring and operational recommendations to improve passenger experience, safety and efficiency.
Opportunity
Stations generate valuable signals from cameras, IoT devices, service systems and train information, but these insights are often fragmented or delayed. By combining private 5G, Edge computing, AI analytics and digital twin visualization, operators can move from reactive station management to real-time, data-driven decisions.
Improving station performance through traveler-centric intelligence

Together, NTT DATA and the railway infrastructure manager designed a smart station ecosystem that converts occupancy, movement and service data into actionable insights for travelers and operating teams, creating a safer, more efficient and more accessible transport hub.

Key Challenges
Fragmented information
Fragmented visibility of passenger density, flows and service queues
Limited ability to predict congestion and trigger proactive actions
Need to coordinate operations, maintenance, security and passenger information
Requirement to support accessible journeys and route changes in real time
Solution

A digital foundation for connected stations, proactive operations and empowered travelers

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Unified traveler guidance and station operations in one platform

Integrated station maps, train information, service data and occupancy insights to deliver a single operational view and consistent passenger guidance

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AI-powered occupancy monitoring and flow control

Applied video analytics to detect density, flow patterns, queues and restricted-area events, generating alerts and heat maps for operational teams

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Digital twin for real-time station visualization

Consolidated station assets, passenger movement and operational events into a visual environment that improves coordination and decision-making

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Accessible wayfinding and adaptive passenger services

Enabled route planning, real-time recalculation, waiting-time visibility and accessible alternatives when lifts, escalators or paths are unavailable

Impact
Better service quality and operational efficiency

Improved passenger satisfaction through accessible journeys
Optimized staff deployment for station operations
Reduced congestion risk with real-time occupancy & flow insights
Faster operational decisions through comprehensive monitoring

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