Smart traveler guidance & accessible station operations
Station teams often lack a unified, real-time view of occupancy, passenger flows and accessibility constraints, limiting their ability to prevent congestion, allocate resources and maintain high service standards.
Together, NTT DATA and the railway infrastructure manager designed a smart station ecosystem that converts occupancy, movement and service data into actionable insights for travelers and operating teams, creating a safer, more efficient and more accessible transport hub.
A digital foundation for connected stations, proactive operations and empowered travelers
Integrated station maps, train information, service data and occupancy insights to deliver a single operational view and consistent passenger guidance
Applied video analytics to detect density, flow patterns, queues and restricted-area events, generating alerts and heat maps for operational teams
Consolidated station assets, passenger movement and operational events into a visual environment that improves coordination and decision-making
Enabled route planning, real-time recalculation, waiting-time visibility and accessible alternatives when lifts, escalators or paths are unavailable
Improved passenger satisfaction through accessible journeys
Optimized staff deployment for station operations
Reduced congestion risk with real-time occupancy & flow insights
Faster operational decisions through comprehensive monitoring
