Plain light gray blank background

All Foundries

Isometric blue-and-white model of an energy and logistics network with a docked cargo ship, solar panels, factories, office buildings, pipes, trucks, workers, and stacked materials.

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Isometric illustration of a bright modern office with glass meeting rooms, people working at desks, large data dashboards, presentation screens, plants, and studio lights.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Isometric 3D smart city model with white-blue buildings, cranes, power grids, map pins, and people using tablets around connected infrastructure platforms.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Isometric 3D model of a white-and-blue EV charging station with canopy, office buildings, small cars, delivery van, chargers, planters, and tiny people.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Isometric 3D logistics campus with white modern warehouses, blue-green accents, workers, delivery vans, a loading dock, and stacked shipping containers.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

White-and-blue sustainable campus with solar panels, a wind turbine, EV charging stations, loading dock trucks, trees, and small groups of people.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Isometric smart factory scene with white buildings, robotic arms on assembly lines, drones, autonomous carts, workers, control screens, and a fenced power substation connected by blue paths.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Isometric 3D smart infrastructure scene with white roads and buildings, blue data lines linking control rooms, vans, a rail crossing, drone, workers, and trees.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

A man in a yellow safety vest and a woman in a business suit holding a tablet shake hands at a sunny loading dock, with wrapped pallets, a truck, and a forklift behind them.

43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

Two businesspeople smile across a white desk with tablets and notes in a warmly lit, upscale store office with glass displays and gold accents.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

Smiling customer service worker with curly hair wearing a headset at a computer in a bright call center, with blurred coworkers and monitors behind her.

BUSINESS TALK

After-Sales Operations & Management

Transforming service into a driver of loyalty and profitability

Schedule a meeting

Listen podcast

-15

+15

0:00

/

0:00

After-sales remains reactive and cost-focused.

WHY AFTER-SALES OPERATIONS & MANAGEMENT?

Connected, data-driven after-sales operations deliver faster resolution and higher customer satisfaction.

This delivers service that builds value—from cost to loyalty.

Key benefits

Improved service efficiency

Higher customer loyalty

Workforce adoption

How NTT DATA helps

01

Service and field service platforms

Aviation specialists evaluating AI use cases against operational priorities

02

Predictive maintenance

sales man with clients

03

CRM integration

Two coworkers in a neon-lit office review colorful abstract designs on a large monitor, with one pointing while the other uses a stylus tablet.

04

Process optimization

Factory workers in navy and orange uniforms use tablets and a large touchscreen showing connected process diagrams between automated machines.

05

Change management

Man in a blue shirt uses a stylus on a large touchscreen world map with glowing supply routes, while colleagues monitor screens in an operations room.

Busy modern office at sunset, with headset-wearing staff working at data dashboards, city skyline and glowing highway traffic visible through large windows

Proven impact

Service outcomes improved

Results that matter

Manufacturing organizations with transformed after-sales operations achieve measurable improvements:

First-time-fix

Higher rates

Service costs

Reduced spend

Customer satisfaction

Improved scores

Asset uptime

Increased availability

Transform service into a driver of loyalty and profitability with digital after-sales operations.

Elevate service performance →

Drag