BUSINESS TALK

Connectivity Services for Smart Products

What happens after the sale is where the real value lives. Helping manufacturers turn product data into better service, stronger uptime and relationships that last
Schedule a meeting
A product that goes silent after sale leaves value behind.
Why this “Connectivity Services for Smart Products” challenge?

The old model — one-time sale, delayed reports, fragmented feedback — can’t compete anymore. Smart products are already generating data. Connectivity turns that data into a live view of performance, service needs and customer behavior.

Key benefits
When products talk back, service gets smarter.
check icon
Turn failures into early signals

Teams spot issues before they become downtime — not after the customer calls to report them

check icon
See how products are really used

Real usage patterns reveal what to fix, what to improve and where the next product opportunity lives

check icon
Protect the data behind the product

Security and compliance built in from the start — so connected services scale without exposing the business

check icon
Scale from product to platform

Every connected device becomes a foundation for new services, recurring revenue and long-term growth

How NTT DATA helps

01
Build the connectivity platform

IoT platforms designed for visibility and scale — so products are connected from day one, not bolted on later

02
Link edge and cloud

Product data moves securely from device to decision — no gaps, no latency, no integration debt left behind

03
Turn data into insight

Analytics and digital twins give teams a real picture of how products perform and what they need next

04
Secure connected services

Security and compliance embedded so the business can grow its connected footprint without added risk

05
Enable new service models

Product intelligence becomes faster service, smarter support and customer relationships that don’t end at delivery

Proven impact
Connected products. Smarter growth

Real insight from the field — so teams can act on what products are telling them before problems reach the customer

Results that matter
Value from products connected in the field
check icon
Resolve service issues faster

Real-time visibility and early-warning signals mean teams respond before the customer even notices

check icon
Increase product availability

Predictive service keeps products running — replacing reactive fixes with decisions made ahead of failure

check icon
Make product data usable

Raw device data becomes something service, design and commercial teams can actually act on

check icon
Build stronger customer loyalty

Smarter, more responsive service keeps delivering value long after the product leaves the factory

Lead what comes after the sale

Start the conversation that turns connected products into a growth platform in manufacturing →

Let's talk
Related
NTT DATA Talks
View all talks
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
Cybersecurity for OT / IOT
As industrial environments become more connected, cybersecurity must protect more than systems and data. It must safeguard operational continuity, physical processes, and the resilience of critical infrastructure
Anthropic Mythos - The New Cyber Era
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
Anthropic Mythos – The New Cyber Era
A new generation of AI is reshaping the balance between cyber defense and cyber offense—forcing critical organizations to rethink resilience, governance, and preparedness at unprecedented speed
OT CYBER LAB
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
OT Cyber LAB
A real-world ICS/OT cybersecurity environment that turns validation into confidence, innovation into services, and expertise into operational resilience
AI Industrial Operations
Manufacturing
Product Design Engineering
AI Redefining Industrial Operations
Frictionless by design. Governed by nature. Built to accelerate engineering decisions
OT CYBERSECURITY CHALLENGES IN MANUFACTURING
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
OT Cybersecurity Challenges in Manufacturing
Manufacturers are facing a new generation of OT cyber risk where operational continuity, industrial resilience and regulatory readiness must move together
Financial Team meeting deciding about pricing strategy supported with ai agentic
Manufacturing
Supply Chain & Smart Factory
Supply Chain & Industry 5.0
Supply Chain Resilience
Rethinking Pricing Strategy with AI and SCM
Connecting AI, supply chain data, and pricing intelligence to improve decision accuracy, protect margins, and drive faster, more confident pricing actions.
A female production supervisor reports production data over a tablet computer to a business owner in a production line.
Infrastructure
Logistics
Manufacturing
Supply Chain & Smart Factory
Services
Transportation
Preserving Tacit Knowledge in the era of an Aging Workforce
Transforming tacit expertise into scalable organizational intelligence using generative AI to sustain competitiveness and operational continuity.
Manufacturing
AI-Powered Knowledge Continuity for the Next-Generation Workforce
From retiring individual expertise to scalable organizational intelligence that protects competitiveness and accelerates next-generation readiness
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
Cybersecurity for OT / IOT
As industrial environments become more connected, cybersecurity must protect more than systems and data. It must safeguard operational continuity, physical processes, and the resilience of critical infrastructure
Anthropic Mythos - The New Cyber Era
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
Anthropic Mythos – The New Cyber Era
A new generation of AI is reshaping the balance between cyber defense and cyber offense—forcing critical organizations to rethink resilience, governance, and preparedness at unprecedented speed
OT CYBER LAB
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
OT Cyber LAB
A real-world ICS/OT cybersecurity environment that turns validation into confidence, innovation into services, and expertise into operational resilience
AI Industrial Operations
Manufacturing
Product Design Engineering
AI Redefining Industrial Operations
Frictionless by design. Governed by nature. Built to accelerate engineering decisions
OT CYBERSECURITY CHALLENGES IN MANUFACTURING
Manufacturing
Product Design Engineering
Supply Chain & Smart Factory
OT Cybersecurity Challenges in Manufacturing
Manufacturers are facing a new generation of OT cyber risk where operational continuity, industrial resilience and regulatory readiness must move together
Financial Team meeting deciding about pricing strategy supported with ai agentic
Manufacturing
Supply Chain & Smart Factory
Supply Chain & Industry 5.0
Supply Chain Resilience
Rethinking Pricing Strategy with AI and SCM
Connecting AI, supply chain data, and pricing intelligence to improve decision accuracy, protect margins, and drive faster, more confident pricing actions.
A female production supervisor reports production data over a tablet computer to a business owner in a production line.
Infrastructure
Logistics
Manufacturing
Supply Chain & Smart Factory
Services
Transportation
Preserving Tacit Knowledge in the era of an Aging Workforce
Transforming tacit expertise into scalable organizational intelligence using generative AI to sustain competitiveness and operational continuity.
Manufacturing
AI-Powered Knowledge Continuity for the Next-Generation Workforce
From retiring individual expertise to scalable organizational intelligence that protects competitiveness and accelerates next-generation readiness
Drag