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Dealership Aftersales Digitalization

Transforming service into a seamless, digital customer experience 
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Paper-based aftersales processes frustrate customers and staff.
WHY DEALERSHIP AFTERSALES DIGITALIZATION?
Digital aftersales platforms streamline appointments, approvals, repairs, and payments—creating trust and efficiency.

This delivers service without friction—digital from check-in to delivery. 

How NTT DATA helps

01
Aftersales digital platforms 
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02
Integration with DMS and CRM 
Integrate recomendations with the control room
03
UX design 
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04
Change enablement 
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Key benefits
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Faster service cycles 
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Improved customer trust 
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System integration 
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Staff adoption 
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Proven impact
Service performance improved 
Results that matter
Automotive organizations achieve measurable improvements: 
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Cycle time

Reduced duration

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NPS

 Increased satisfaction 

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Rework

 Lower incidents 

Transform service into seamless digital customer experiences. Elevate service experience → 

Talk about building resilient operations

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