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Multi-Energy Convergence

Evolving commercial models to capture the full energy wallet of hybrid customers
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The future of energy isn’t in individual products—it’s in connected ecosystems that capture the full customer value.
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Energy customers are becoming multi-energy customers, yet many providers still operate in silos across products, channels, and data.
WHY MULTI-ENERGY CONVERGENCY?
Multi-energy convergence brings together fuels, power, EV charging, and services into a single commercial and customer vision.

By aligning data, processes, and teams, companies can increase share of wallet while simplifying the customer experience. This creates a “one customer, many energies” approach—moving from silos to an integrated multi-energy proposition.

Key Benefits
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Increased cross-sell and up-sell 
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Unified customer and value management
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Aligned decision-making across the business
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Integrated data foundation  

How NTT DATA helps

01
Multi-energy commercial strategy
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Single customer ID and unified CRM
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03
Portfolio and pricing orchestration
Constraints for Algo trading
04
Governance and operating models
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Change and adoption enablement
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Proven impact
Converged growth in action
RESULTS THAT MATTER
Organizations adopting multi-energy convergence achieve measurable improvements:
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Share of wallet

Increased capture

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Cross-sell rate

Higher penetration

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Customer churn

Reduced attrition

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Time to market

Faster bundles

Redefine your business as a multi-energy player and capture the full energy wallet
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