Plain light gray blank background

All Foundries

Isometric blue-and-white model of an energy and logistics network with a docked cargo ship, solar panels, factories, office buildings, pipes, trucks, workers, and stacked materials.

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Isometric illustration of a bright modern office with glass meeting rooms, people working at desks, large data dashboards, presentation screens, plants, and studio lights.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Isometric 3D smart city model with white-blue buildings, cranes, power grids, map pins, and people using tablets around connected infrastructure platforms.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Isometric 3D model of a white-and-blue EV charging station with canopy, office buildings, small cars, delivery van, chargers, planters, and tiny people.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Isometric 3D logistics campus with white modern warehouses, blue-green accents, workers, delivery vans, a loading dock, and stacked shipping containers.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

White-and-blue sustainable campus with solar panels, a wind turbine, EV charging stations, loading dock trucks, trees, and small groups of people.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Isometric smart factory scene with white buildings, robotic arms on assembly lines, drones, autonomous carts, workers, control screens, and a fenced power substation connected by blue paths.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Isometric 3D smart infrastructure scene with white roads and buildings, blue data lines linking control rooms, vans, a rail crossing, drone, workers, and trees.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

A man in a yellow safety vest and a woman in a business suit holding a tablet shake hands at a sunny loading dock, with wrapped pallets, a truck, and a forklift behind them.

43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

Two businesspeople smile across a white desk with tablets and notes in a warmly lit, upscale store office with glass displays and gold accents.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

Customer holds a smartphone loyalty app near a payment scanner at a modern counter, with orange and blue digital displays and blurred shoppers in the background.

BUSINESS TALK

Voice of the Customer

Turning real-time customer feedback into business and operational action

Schedule a meeting

Listen podcast

-15

+15

0:00

/

0:00

The real power of customer feedback isn’t in collecting it—it’s in turning it into decisions that drive action, loyalty, and measurable business impact

Podcast : Satellite-Driven Brine Inventory intelligence for Lithium Operations

Discover the expert’s conversation that drives us forward. Talks that move:

-15

+15

0:00

/

0:00

Customer feedback is collected but rarely translated into decisions or change.

WHY VOICE OF THE CUSTOMER?

Voice of the Customer programs capture signals across channels and moments.

When integrated with workflows, they drive faster resolution, better decisions, and stronger relationships. This delivers listen. Act. Measure. with VoC that has impact.

Key Benefits

Faster issue resolution

Stronger CX–business alignment

Actionable customer insights at scale

Clear ownership and accountability

HOW NTT DATA HELPS

01

VoC strategy and platform design

Woman in a blue blazer uses a tablet in a bright modern office, with blurred colleagues near glass walls, large windows, desks, and orange lamps.

02

Real-time dashboards and alerts

Engineers in a glass-walled control room review blue analytics dashboards beside factory robots and server racks; one uses a tablet while others point at charts.

03

Close-the-loop workflows

Two colleagues in a bright modern office smile and point at a large tablet showing colorful analytics charts, with blurred coworkers and orange-blue walls behind.

04

Analytics and KPI correlation

Woman gestures toward a wall of blue and orange supply chain dashboards in a control room, with colleagues working and a busy port visible through windows.

05

Adoption and governance

Four colleagues discuss colorful analytics charts on a large screen, holding reports in a bright brick-and-wood office.

Man in glasses points at a large wall of blue analytics dashboards with charts and graphs in a warmly lit modern office.

Proven impact

Listening that drives results

RESULTS THAT MATTER

Organizations with effective VoC programs achieve measurable improvements:

Customer satisfaction and recomendation

Improved

Resolution time

Reduced

Churn

Lowered

Close the loop between customer feedback and business action to drive loyalty and performance.

Turn feedback into action

Drag