The connected worker: efficiency and safety in the new industrial era

The connected worker report by NTT DATA analyzes how advanced digital technologies, such as augmented reality, artificial intelligence, IoT, and digital twins, are transforming field work in industrial sectors. These tools enable employees to access critical information in real-time, collaborate remotely, and operate more safely and efficiently. In the context of Industry 5.0, the connected worker becomes a key pillar for achieving more sustainable, human-centric, and resilient operations.

The document explores the challenges and opportunities faced by utility companies in adopting these solutions, highlighting the importance of effective change management, continuous training, and technological integration. It also presents real use cases and best practices that illustrate how these technologies are improving productivity, reducing risks, and optimizing decision-making in complex environments.

Finally, the report offers a global market overview, including investment trends, emerging technologies, and notable startups in the connected worker domain. With a focus on talent, innovation, and sustainability, NTT DATA proposes a comprehensive model to transform field work and prepare organizations for future challenges.