Utility engineers performing AI-assisted root cause analysis by examining failed equipment, reviewing asset data and tracing operational event timelines to identify causes and support faster, evidence-based incident diagnosis
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AI-Assisted Root Cause Analysis

AI correlates events, asset behavior and historical evidence to help utility engineers understand why incidents happen and turn every investigation into knowledge for the next one
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One failure can trigger hundreds of signals. The first alarm is not always the cause
WHY THIS ROOT CAUSE ANALYSIS CHALLENGE?
Detecting the event is only the beginning

SCADA alarms, protection events, sensor data, maintenance records, operator logs and environmental conditions can all hold part of the explanation. Engineers must reconstruct what happened across multiple systems and distinguish the initiating cause from its consequences often through significant manual analysis.

Key benefits
Find the cause behind the noise

AI assisted root cause analysis connects event sequences, asset behavior and historical incidents helping engineers move from isolated alarms toward contextual understanding.

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Turn hundreds of events into one sequence

Reconstruct alarms, protection activity and operating conditions to reveal how an incident developed over time.

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Separate symptoms from underlying causes

Identify unusual relationships and contributing factors that individual alarms may not expose.

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Make past failures useful again

Compare current incidents with similar assets, previous interventions and historical failure patterns.

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Let every incident improve the next

Feed validated findings into maintenance strategies, procedures and asset knowledge to strengthen future prevention.

How NTT DATA helps

01
Reconstruct the incident across systems

Bring together SCADA, historian data, alarms, protection events, asset condition, maintenance history, inspections and contextual information.

Utility engineers reconstructing an operational incident across multiple systems by correlating event timelines, grid topology, asset data and performance signals to identify the sequence of events and support faster root cause analysis
02
Identify relationships hidden in the timeline

Apply AI, event-sequence analysis and time-series analytics to detect temporal patterns and interactions that are difficult to uncover manually.

Utility engineers replaying synchronized protection, sensor and asset signals in a test laboratory to uncover hidden temporal relationships, correlate equipment behavior and strengthen AI-assisted root cause analysis
03
Build evidence around each hypothesis

Present possible contributing factors together with the operational and historical evidence supporting them not unexplained conclusions.

Utility engineer reviewing AI-assisted root cause hypotheses alongside synchronized asset trends, event timelines, inspection images and operational evidence to validate possible causes and support transparent, evidence-based incident diagnosis
04
Connect diagnosis back to prevention

Incorporate validated findings into maintenance recommendations, operating procedures and evolving libraries of failure mechanisms and corrective actions.

Maintenance technicians using AI-assisted diagnostic findings, asset condition data and inspection evidence to translate root cause analysis into preventive actions, targeted repairs and more reliable equipment performance
05
Keep engineering expertise at the center

We don’t ask AI to declare the root cause on its own. We accelerate hypothesis generation so engineers can validate findings against equipment and system behavior.

Utility engineers validating AI-assisted root cause hypotheses through controlled relay and diagnostic equipment testing in a protection engineering laboratory, keeping human expertise at the center of incident analysis
Utility reliability engineer reviewing an AI-assisted root cause analysis dashboard that combines incident timelines, asset performance trends, inspection evidence and equipment history to accelerate diagnosis and prevent repeated failures
Proven impact
Faster diagnosis. Stronger evidence. Fewer repeated failures
Results that matter
Measurable gains from AI Assisted incident investigation

Indicative objectives depend on data availability, asset characteristics, incident complexity and implementation maturity

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Cut root-cause investigation time

Reduce root-cause investigation time by 30–50% by accelerating the analysis of events, evidence and contributing factors.

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Reduce manual event correlation effort

Cut manual event correlation effort by 40–60% by connecting related alarms, operational events and system information more efficiently.

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Lower engineering diagnostic workload

Reduce engineering diagnostic workload by 20–40% by providing clearer context and more focused evidence for incident analysis.

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Reduce repeated incidents associated with known causes

Lower recurring incidents linked to previously identified causes by 10–30% through better reuse of investigation findings and operational knowledge.

Turn every investigated incident into knowledge that strengthens future operations

Move from detecting failures to understanding why they happen

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