All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

3% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

3% more invoices per person in an automated Procure-to-Pay cycle

43% more invoices per person in an automated Procure-to-Pay cycle

Contact

Enterprise Field Process Mobilization

An enterprise mobility approach that digitizes a broad set of utility field processes, connecting technicians with work orders, inspections, warehouse activities, outage operations and enterprise information at the point of execution. Rather than addressing a single use case, it creates a reusable mobility foundation that keeps field execution synchronized with the enterprise systems used for planning and control.

Redesign and automate procurement processes

Warehouse-process efficiency

Improved through mobilized inventory and warehouse workflows

Information quality

Improved by capturing operational activity directly at the point of work

Field-work versatility

Increased through new mobile functions spanning maintenance, inspections, rounds and other processes

User experience

Improved through direct, multi-device access to field tasks and operational information

Different unbranded robotic platforms being evaluated against stairs, cable routes and other real utility operating conditions.

Core field processes executed at the point of work and synchronized with enterprise systems

Utility field organizations operate across geographically distributed assets and must coordinate maintenance, inspections, logistics and operations with back-office systems; when execution relies on paper, delayed synchronization or disconnected applications, technicians spend more time managing information than performing the task. The solution mobilized a broad set of field processes — work orders, maintenance, inspections, warehouse operations, operational rounds and outage-related tasks — within a common digital environment, with direct access to field information and synchronization with enterprise systems. Rather than a single use case, it created a reusable mobility foundation, important because the same technician may take part in several processes a day and a fragmented application landscape becomes an obstacle to adoption and consistency.

A reusable enterprise-mobility foundation for utility field operations

Objectives

The main objective is to move essential operational workflows to the point of work, so field teams execute activities with timely access to the same information used for planning and control, reducing the operational gap created when work is planned digitally but executed through paper, local spreadsheets or delayed data entry. A second objective is to standardize the digital experience across different field processes: a common mobility approach simplifies how technicians interact with work orders, inspections, inventory and operational procedures, while maintaining integration with the enterprise systems that govern those processes

Opportunity

Field mobility is a foundational capability for connected utilities, because many critical processes occur away from offices and control rooms. As utilities modernize asset management and operations, there is an opportunity to make the field workforce a direct participant in real-time digital processes rather than the final manual step in an otherwise automated chain. A shared mobility platform also creates a base for future connected-worker capabilities such as contextual guidance, remote assistance, geolocation, richer asset information or automated data capture — with value increasing when these reuse the same field architecture instead of being introduced as separate applications

Mobilizing diverse field processes reliably, without a fragmented application landscape

Field processes span maintenance, inspections, logistics, outages and operations, and technicians need reliable access to enterprise information while working away from office environments — potentially under offline or intermittent-connectivity conditions — all without a fragmented mobile application landscape that reduces usability and standardization.

Key Challenges

Business and operations specialists observing a distribution process and reviewing current workflows before defining improvements.

1: Processes spanning many operational areas
Field processes can span maintenance, inspections, logistics, outages and operations.

Port operations specialist monitoring secure remote maintenance sessions through edge-based governance, managing users, recordings, evidence, logs, APIs and service continuity

2: Reliable access away from the office
Technicians need reliable access to enterprise information while working away from office environments.

3: Offline and intermittent connectivity
Offline or intermittent-connectivity conditions may need to be supported.

Fragmented audience data in a TV newsroom

4: Avoiding a fragmented app landscape
A fragmented mobile application landscape can reduce usability and standardization.

Solution

A broad field-process mobility platform integrated with the enterprise

The solution digitized a broad portfolio of field processes within an integrated mobility environment, connected to the wider enterprise landscape so that field actions remain part of the same process used for planning, asset management and operational control, and established a reusable architecture that can absorb additional connected-worker functions.

Broad portfolio of field processes digitized

Technicians can receive and update work orders, perform inspections, support warehouse activities, execute operational rounds and interact with outage-related processes without relying on paper as the main information carrier.

Connected to the enterprise landscape

The mobile layer was connected to the wider enterprise landscape, so field actions remain part of the same process used for planning, asset management and operational control.

Information flows back to enterprise systems

Mobility creates sustainable value only when information flows back into the systems that manage the asset and the work — the integration this model places at its centre.

A reusable field-services architecture

A common approach across multiple scenarios established a reusable field-services architecture that can absorb additional connected-worker functions while preserving a consistent user experience.

Impact

Continuity between planning and execution, and greater standardization

The approach improves continuity between planning and execution by reducing manual handoffs and delayed information updates: field teams gain more direct access to the information they need, while back-office functions receive more consistent feedback from activities performed on site. The broader impact is greater standardization across field operations — a common mobility foundation makes it easier to extend new digital capabilities, supports a more consistent technician experience and reduces the need to build separate field applications for each operational process.

Featured
success stories

Empowering field operations through digitalized service management and improving safety conditions trough connected worker technologies

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