Future Station Digital Strategy

A major service station operator designed a multi-year digital master plan to position its network as a best-in-class retail ecosystem to reposition the station as a next-generation retail and services hub.
The company redesigned its operating model, customer experience, and digital backbone — evolving from a fuel-centric model into a multi-service, customer-centric ecosystem integrating convenience, mobility, digital services, and new energy solutions.
Vision
>100 initiatives prioritized
Strategy
5 transformation pillars
Activate
>€42M planned investment
A strategic roadmap for next-generation service stations
Definition of the master plan for the digital transformation of the company's Retail businesses, with the aspirational goal of becoming leaders in the sector in operational efficiency and customer experience.
Objectives
Define a future retail vision, identify gaps, and build a structured transformation roadmap.
Opportunity

The traditional service station model — primarily focused on fuel transactions — was no longer sufficient to capture evolving consumer expectations.

Fragmented initiatives across retail, digital, energy transition, and customer programs limited scale impact and reduced the ability to define a coherent long-term positioning.

Driving Strategic Vision and Business Transformation

Proven delivery through deep business expertise and long-term trends vision

Key Challenges
Fragmented initiatives lacked a unifying strategic direction
Multiple dimensions, from technology to talent, needed alignment
Transformation required balancing ambition with execution feasibility
Solution
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Conducted an end-to-end assessment of the retail business

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Defined a best-in-class vision across customers, technology, organization, partners, and employees 

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Built a 3–5 year transformation roadmap with prioritized initiatives 

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Identified accelerators to shorten time-to-value

Impact
Clarity for long-term transformation

Provided a shared vision for retail transformation across the organization.

Improved alignment between strategy, operations, and technology.

Accelerated execution through prioritized initiatives and accelerators.

Positioned service stations as customer-centric, competitive hubs.

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