Global Stations: A Unified Standard, Central Command

A leading Oil & Gas and Multi-energy company launched a global transformation focused on standardizing operations of the stations fuel and retail business to ensure business continuity, operational consistency, and scalable growth across affiliates.

+2,000

Stations in 35 countries and 4 continents

+16,000

impacted end users

19

countries with Fiscal & Legal adaptations

+4 M

daily customers attended with NTT DATA solution

One global station platform, locally adopted at scale

The organization initiated a global program to standardize POS, back-office and head-office systems across fuel and non-fuel businesses, while respecting local regulatory, fiscal, and operational specificities.

Objective

Ensure business continuity during transformation, align affiliates with a global operating model, and maximize value from standardized station systems.

Opportunity

Managing heterogeneous station systems across countries limited visibility, efficiency, and the ability to scale new business models consistently.

Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges. NTT DATA deployed its own solution Syntphony Stations (Learn more)

Key Challenges

High diversity of local operating models, legacy systems and fiscal & legal regulation across affiliates

Risk of business disruption during POS replacement in mission-critical station environments

Need to balance global standardization with local requirements and adoption

Solution

Affiliate-by-affiliate onboarding and assessment covering business and technical dimensions. First pilot in 6 months.

Integration with more than 25 legacy systems and with fiscal & legal requirements in 19 countries.

Massive rollout strategy supported on a digital, multilingual training platform

Deployment of our best-in-class solution and a 24×7 support service on an unprecedented global scale

Impact

Consistency, continuity, and readiness at scale

Enabled a standardized station platform while respecting local operational realities.

Secured business continuity across affiliates during critical system transitions.

Accelerated adoption through structured change management and training.

Established a repeatable deployment model for future station initiatives.

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