Building a Seamless B2B Fleet Experience

A major integrated energy player strengthened its B2B fleet offering by deploying an end-to-end digital platform that seamlessly connects customers, service stations and core back-office systems, evolving the traditional fleet program into a fully digital, scalable and secure B2B ecosystem.

Scale

>675.000 fleet cards managed

Engage

>114.000 B2B customers

Adoption

>100K downloads

An end-to-end fleet ecosystem for modern station networks

The company operates one of the largest service station networks in its region, serving a rapidly growing base of fleet customers with complex commercial and operational needs.

Objectives

Provide a comprehensive fleet management solution, improve customer experience, and unlock new revenue and efficiency opportunities.

Opportunity

Managing large B2B fleets required more than payment processing: customers expected visibility, flexibility, and seamless digital experiences.

Driving Complex Transformation in B2B Segment

Proven delivery leveraged on NTT DATA´s asset: Syntphony Stations and our end-2-end consulting capabilities

Key Challenges

High transaction volumes required secure, real-time processing

Fragmented systems limited customer visibility and operational efficiency

Physical card management increased cost and fraud risk

Solution

Designed and implemented the Syntphony Stations Fleet Management Portal and mobile app

Integrated real-time transaction processing with SAP billing and credit risk systems

Enabled end-to-end fleet management, reporting, and customer self-service

Supported evolution toward frictionless payments and data-driven commercial management

Impact

Scale, efficiency, and customer trust

Managed over one million monthly transactions with high reliability.

Improved efficiency and transparency for fleet customers and internal teams.

Enhanced customer engagement through digital self-service and real-time insights.

Created a scalable platform supporting new revenues and future innovations.

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