Building a Seamless B2B Fleet Experience

A major integrated energy player strengthened its B2B fleet offering by deploying an end-to-end digital platform that seamlessly connects customers, service stations and core back-office systems, evolving the traditional fleet program into a fully digital, scalable and secure B2B ecosystem.
Measurable savings through network and fleet optimization
Scale
>675.000 fleet cards managed
Engage
>114.000 B2B customers
Adoption
>100K downloads
Futuristic fuel station at night with glowing blue and red canopy lights, multiple pump islands, a glass-fronted shop, cars, and wet pavement reflecting neon colors
An end-to-end fleet ecosystem for modern station networks 
The company operates one of the largest service station networks in its region, serving a rapidly growing base of fleet customers with complex commercial and operational needs.
Objectives
Provide a comprehensive fleet management solution, improve customer experience, and unlock new revenue and efficiency opportunities.
Opportunity
Managing large B2B fleets required more than payment processing: customers expected visibility, flexibility, and seamless digital experiences. 
Driving Complex Transformation in B2B Segment

Proven delivery leveraged on NTT DATA´s asset: Syntphony Stations and our end-2-end consulting capabilities

Key Challenges
Aerial view of a busy multi-level highway interchange with cars on curving ramps, bright white lane markings, and dense green trees around the roads.
High transaction volumes required secure, real-time processing
Man in glasses studies blue-lit data dashboards and charts on multiple monitors in a dark control room, with blurred city lights outside.
Fragmented systems limited customer visibility and operational efficiency
Close-up of overlapping Mastercard credit cards on a table, with embossed numbers and a blurred stack of banknotes in the background
Physical card management increased cost and fraud risk
Solution
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Designed and implemented the Syntphony Stations Fleet Management Portal and mobile app 

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Integrated real-time transaction processing with SAP billing and credit risk systems 

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Enabled end-to-end fleet management, reporting, and customer self-service 

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Supported evolution toward frictionless payments and data-driven commercial management 

Impact
Scale, efficiency, and customer trust 

Managed over one million monthly transactions with high reliability. 

Improved efficiency and transparency for fleet customers and internal teams. 

Enhanced customer engagement through digital self-service and real-time insights. 

Created a scalable platform supporting new revenues and future innovations. 

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