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Seamless Straight to the Gate
Passenger expectations are shifting toward seamless, frictionless experiences from the moment they enter the airport. Delivering them requires airlines, airport teams, handlers, and service providers to connect legacy systems, different technologies, and multiple channels without losing continuity
Conn Connecting journey data, digital channels, self-service, and assistance creates one experience before, during, and after the airport without making passengers restart at every touchpoint
Travelers can access flight details, destination activities, transfers, and additional services through one digital experience
Digital boarding passes, seat assignments, baggage tags, and biometric self-boarding reduce unnecessary airport interactions
AI-powered assistance can address inquiries, last-minute bookings, and changes before, during, and after the trip
Customer insight supports personalized offers, loyalty benefits, and additional purchases throughout the journey
How NTT DATA helps
Unify digital channels before, during, and after the service so travelers can move between touchpoints without losing continuity
Create a centralized data foundation that consolidates analytics, improves customer understanding, and supports more relevant services and offers
Apply AI to analyze service interactions, classify contacts, assess sentiment, identify patterns, and improve customer-support processes
Enable digital travel documents, seat and baggage information, simplified payments, and biometric self-boarding to reduce unnecessary touchpoints
We don’t digitize one touchpoint and call the journey seamless. We align airlines, airport teams, handlers, and service providers around one connected experience
The source identifies measurable improvements across airport functionality, self-service, contact demand, service time, and passenger satisfaction
70% functional improvement expected within the core airport operations system
20% expected to be resolved without agent involvement
40% expected reduction in the number of calls
30% expected reduction in average handle time and 50% expected improvement in user satisfaction
Reduce friction, improve flow, and enhance the overall travel experience →
