An energy retailer introduced an AI-enabled next-best-action capability to turn customer context, consumption data and digital behaviour into prioritized commercial recommendations. The initiative established a repeatable decision process designed for use across marketing, sales and customer-care operations.

A railway infrastructure operator implemented a smart-grid pilot on a major high-speed rail corridor to improve the monitoring and management of traction-power infrastructure, including electrical substations. The solution integrates telecontrol systems, energy meters, network analysers and an enterprise IoT platform, centralising consumption, power-quality and operational information in real time. This digital foundation supports a more proactive approach to energy management, asset maintenance and infrastructure reliability.