43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.
Invoices per FTE: +43%
Each full-time employee (FTE) processes more invoices.
FTEs in the process: -34%
Fewer full-time roles needed to run the cycle.
Automation scenarios: 4
Roadmap options focused on efficiency, control and traceability.
Management KPIs: In place
Indicators to run the future model and track benefits.
Procure to Pay Automation
The retailer needed to understand the real contribution of its advertising and marketing actions, moving away from investment decisions where incremental impact was invisible and budget could not be reallocated with confidence.
目的
Automate the Procure-to-Pay (P2P) cycle by finding improvements in operations, tools and the organizational model, to raise efficiency, cut costs and manage purchasing better.
機会
The purchasing process held measurable gains in efficiency, control and traceability.
A purchasing cycle built on manual work

Invoices passed through many hands. The team spent hours on tasks a system completes in minutes, and managers lacked a clear trail for each purchase.

主な課題
1: High workload per invoice. Each invoice took too many FTE hours.
2: Traceability gaps. At several points in the cycle, purchases and invoices lost their trail.
3: An organization built for manual work. Roles and responsibilities were not designed for automation.
4: No indicators. The company had no KPIs to manage the cycle or measure its cost.
解決策
A unified loyalty and commerce application

NTT DATA designed one application with loyalty and commerce features and launched omnichannel use cases connecting stores, mobile and data.

チェックアイコン
Mapped customer interactions

Charted how customers interact with the brand across stores, online and mobile, to find where journeys break.

チェックアイコン
Designed loyalty and recommendations

Designed the loyalty programme, content and recommendation features inside the app, built around each customer’s preferences.

チェックアイコン
Enabled tablet and online ordering

Added in-store ordering via tablets alongside online purchasing, so customers buy the same way in every channel.

チェックアイコン
Activated customer data

Collected and activated customer data to personalize offers, content and recommendations.

影響
One brand experience across channels

The app now links each store visit to the customer’s digital journey. The retailer increased customer proximity through personalized digital experiences, grew sales through integrated digital and physical channels, and raised loyalty and engagement with the brand. Customer data now feeds every personalized interaction.

注目の成功事例
デジタル化されたサービス管理による現場業務の強化と、コネクテッドワーカー技術による安全性の向上
すべての成功事例を見る
3% more invoices per person in an automated Procure-to-Pay cycle
Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.
3% more invoices per person in an automated Procure-to-Pay cycle
43 initiatives and an estimated 570 million pesos for a department store’s financial services
For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.
43 initiatives and an estimated 570 million pesos for a department store’s financial services
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