3% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.
Invoices per FTE: +43%
Each full-time employee (FTE) processes more invoices.
FTEs in the process: -34%
Fewer full-time roles needed to run the cycle.
Automation scenarios: 4
Roadmap options focused on efficiency, control and traceability.
Management KPIs: In place
Indicators to run the future model and track benefits.
Procure to Pay Automation
A faster purchasing cycle with control over every invoice
目的
Automate the Procure-to-Pay (P2P) cycle by finding improvements in operations, tools and the organizational model, to raise efficiency, cut costs and manage purchasing better.
機会
The purchasing process held measurable gains in efficiency, control and traceability.
A purchasing cycle built on manual work

Invoices passed through many hands. The team spent hours on tasks a system completes in minutes, and managers lacked a clear trail for each purchase.

主な課題
1: High workload per invoice. Each invoice took too many FTE hours.
2: Traceability gaps. At several points in the cycle, purchases and invoices lost their trail.
3: An organization built for manual work. Roles and responsibilities were not designed for automation.
4: No indicators. The company had no KPIs to manage the cycle or measure its cost.
解決策
A roadmap with four automation scenarios and clear KPIs

NTT DATA identified improvement opportunities, built an automation roadmap focused on efficiency and control, and set the KPIs to run the future model.

チェックアイコン
Improvement opportunities

The team reviewed operations, tools and the organizational model to find where the cycle lost time and control.

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Four automation scenarios

The roadmap offered four scenarios, each balancing efficiency, control and traceability in its own way.

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KPIs

NTT DATA defined the indicators to manage the future model and track the benefits.

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Ideal-case recommendation

The team optimized the P2P cycle and recommended the scenario with the best fit for the company.

影響
A purchasing cycle with numbers behind every invoice

The process needs 34% fewer FTEs, and each FTE processes 43% more invoices. KPIs now guide the future model, with full traceability and benefit tracking.

注目の成功事例
デジタル化されたサービス管理による現場業務の強化と、コネクテッドワーカー技術による安全性の向上
すべての成功事例を見る
43% more invoices per person in an automated Procure-to-Pay cycle
Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.
43% more invoices per person in an automated Procure-to-Pay cycle
43 initiatives and an estimated 570 million pesos for a department store’s financial services
For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.
43 initiatives and an estimated 570 million pesos for a department store’s financial services
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