Utility engineer using an AI Engineering Knowledge Assistant to access trusted transformer data, maintenance history, technical drawings, inspection evidence and engineering standards, enabling faster troubleshooting and more informed asset decisions.
心を動かす会話

AI Engineering Knowledge Assistant

Trusted engineering knowledge, accessible in natural language, helping utility teams find, validate, reuse and preserve critical expertise across assets and generations.
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Critical knowledge should not retire with the people who hold it
WHY THIS ENGINEERING KNOWLEDGE CHALLENGE?
Document access is not the same as operational understanding

Engineering knowledge sits across specifications, manuals, drawings, procedures, EAM systems, project folders and local repositories. Engineers spend significant time finding, validating and interpreting it and as experienced professionals retire, utilities risk losing the context needed to apply that knowledge correctly.

主なメリット
When technical knowledge becomes usable, engineering moves faster

One governed knowledge layer can turn fragmented information into something teams can find, understand and reuse without disconnecting it from its source or controls.

チェックアイコン
Turn document hunts into direct answers

Natural-language access surfaces approved standards, manuals, histories, procedures and lessons learned for the task at hand.

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Reuse what the organization already knows

Previous projects, incidents and engineering lessons become easier to find and apply, reducing duplicated work.

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Carry expertise forward

Contextual access helps transfer accumulated experience to new engineers and technicians as seasoned professionals leave.

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Keep trust inside the answer

Permissions, version management, validation and human oversight help teams work from authorized, current information.

NTTデータのサポート体制は?

01
Connect knowledge without forcing one repository

Bring authorized engineering and operational information together across document repositories, engineering platforms, EAM systems and other enterprise sources.

Utility engineering specialist accessing connected technical documentation, asset records and operational knowledge from a digital workstation to find trusted information faster and support more accurate engineering decisions.
02
Ground every response in enterprise knowledge

Combine generative AI, semantic search and Retrieval-Augmented Generation to identify relevant information and generate contextual responses based on approved content.

Utility engineering specialist using trusted enterprise knowledge, technical schematics and 3D asset information to verify engineering context, accelerate troubleshooting and support more confident operational decisions.
03
Put asset context into the conversation

Surface maintenance history, previous failures, inspection procedures, standards and lessons learned around the specific asset or engineering problem.

Utility field technician accessing asset-specific technical information, maintenance history and operational context on a tablet beside industrial equipment to support faster troubleshooting and more informed field decisions.
04
Govern before scaling

Apply access controls, document permissions, version management and validation mechanisms so users receive authorized information with appropriate oversight.

Utility engineering specialist reviewing governed digital knowledge and technical documentation at a workstation, helping ensure trusted information, controlled access and reliable engineering decisions before scaling AI-assisted workflows.
05
Keep engineering judgement where it belongs

We don’t ask AI to make engineering decisions. We keep human validation central where recommendations can affect infrastructure, safety and service reliability.

Senior and younger utility engineers reviewing technical drawings together, combining experienced engineering judgment with shared asset knowledge to validate designs, resolve complex issues and support more reliable operational decisions.
Utility field engineer using a tablet beside high-voltage infrastructure to access engineering knowledge, asset information and operational context, enabling faster troubleshooting, informed field decisions and more reliable utility operations.
実証済みの効果
Knowledge found faster. Expertise carried forward. Engineering decisions grounded in trusted information
重要な結果
Engineering knowledge that keeps expertise in motion

These are indicative improvement objectives the source notes that actual results depend on information quality, organizational maturity and deployment strategy.

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Cut time spent searching technical information

Reduce search time by 30–50% by providing faster access to approved standards, manuals, procedures, asset history and lessons learned.

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Accelerate engineering documentation preparation

Reduce documentation preparation time by 20–40% by helping teams retrieve, compare and summarize relevant technical information more efficiently.

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Raise engineering productivity

Increase engineering productivity by 15–30% by reducing time spent locating and interpreting information and enabling greater focus on technical analysis and judgment.

チェックアイコン
Speed technical onboarding

Reduce technical onboarding time by 20–40% by giving new engineers and technicians easier access to trusted procedures, historical knowledge and engineering context.

Make decades of engineering knowledge easier to find, trust and carry forward

Turn technical knowledge into lasting utility capability

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